Provides leadership and coaching to the branch team with the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures. Leads by example in our branch customer experience through lobby management, transactions, and servicing for retail and business customers.Maintain oversight responsibility for all branch operations (audits, KYC, fraud) as well as escalates risk related issuesServe as work flow coordinator, creating schedules, attending operations meetings, monitoring branch operating cash (including ATM and teller drawer limits), reviewing teller cash counts, conducting sporadic counts and making recommendations for correction, and following-up with current gain/loss ticket documentation.Conduct or assign daily huddles (a.m. or p.m.)Develop, review and/or assign responsibility for daily schedule. Flex schedule based on needs of individual team members as well as needs of the businessConduct observational coaching on operations activitiesModel, coach and reinforce to execution of expected customer service behaviors and customer lobby experienceOn-board new employees; orient to culture and operation modelShare knowledge to build expertise of employees to include operations, sales, customer experience, and digital resources.

Accurately processes a variety of financial transactions (e.g. deposits, withdrawals) in an accurate and efficient manner. Primary Responsibilities: • Address the customer's immediate need, and then provide a service transaction or guided self-service • Match the appropriate resource (person, digital service) to the need • Identify transactions "on the line" that can be migrated to digital solutions • Demonstrate digital transaction tools to customer directly, including explanations of benefits, etc. • Assess options with focus on "shoulder to shoulder" self-service • Follow up with customer once servicing is complete to ensure immediate need and customer's expectation have been met • Take ownership of escalated account services issues until resolution • Transition to identified sales opportunity using transition statement • Demonstrate customer service standards during transaction processing and follow M&T policy on transaction processing • Fully leverage available tools (e.g. Teller Cash Recycler) for transaction processing.

•Supports the company vision through ownership and accountability for the timely and productive processing of merchandise in the store.•Documented inventory weekly and reported damaged or missing inventory•Provided customer support and helped achieve monthly goals with sales.•Organized shipment and monitored inventory •Led a small team and trained stock/visual employees to ensure a smooth process •Refilled store shelves and product displays •Helped the store look visually appealing to customers and companies vision