Malik Leonard Email and Phone Number

• Lead a team of 10 business analysts and software developers throughout the software development lifecycle (SDLC) to create and implement technology solutions to improve efficiency, enhancing marketability, and driving revenue.• Execute performance management via leading one-on-one and team meetings, providing coaching and feedback and collaborating with the Associate Director of Technology to complete performance evaluations.• Partner with key stakeholders including marketing, content management, marketing, legal and domestic/offshore IT teams to identify requirements and assess feasibility of implementation.• Collaborate with senior and executive leaders (i.e., Chief Technology Officer) to identify organizational technology gaps and implement technology requests; gather requirements from end-users/functional groups and translate them into actionable plans from ideation to go-live status.• Analyze post-go-live key performance indicators (KPIs) across marketplaces to assess the effectiveness and financial sustainability of technological advancements.• Work closely with the Associate Director of Technology to develop quarterly project plans with scope including budget, timeline, and workforce allocation.• Serve as key member in the candidate selection panel to interview and evaluate prospective talent.• Proven experience leading a team and project implementation with an agile environment.• Utilize JIRA/Confluence and Azure DevOps to execute project management and planning.Key Highlights, Projects & Accomplishments:• Oversaw team to execute several technology projects/enhancements including but not limited to a new user interface (UI) of the mobile app, website, and a new hosting environment.

• Led a team of 12 employees including business analysts, product owners and developers to resolve clients’ incident reports through root cause analysis and solution development and implementation.• Managed multi-functional teams to investigate and resolve problems within the Information Technology department using the full set of ITIL & Product Management tools while leveraging ServiceNow.• Partnered with the problem management team, software development team, and directors of technology to executive root cause analysis of issues and mitigate the risk of reoccurrence.• Directed end-of-the-year client reviews and managed employees’ performance through one-on-one and team meetings, providing ongoing coaching and feedback, and completing performance evaluations.Key Highlights, Projects & Accomplishments:• Co Led the initiation of process changes that reduced cycle time by 50% and reduced the number of reoccurring incidents by 13%.

• Led a team of 15 developers, business analysts and data testers to execute the delivery of two projects for clients in the technology and financial sectors with emphasis on data visualization and data migration.• Created and managed a product roadmap that outlined the prioritized features and initiatives, incorporating feedback fromstakeholders and market research.• Led Scrum Rituals including daily scrum, sprint planning, sprint review, retrospective, backlog refinement and release meetings.• Coached teams in agile practices, prioritized needs, communicated with stakeholders, and analyzed capacity data from teams’ prior execution to identify trends and rectify barriers to progress.• Defined project scope, goals, and deliverables, in collaboration with the business and sponsor, that support business goals in collaboration with senior management and stakeholders.• Strong facilitation and presentation skills; excellent leadership skills, including negotiation, critical thinking, management of company politics, building good relationships, coaching project managers and ability to think strategically and conceptually about projects to achieve lasting bottom-line results.Key Highlights, Projects & Accomplishments:• Bank Holding Company: Leading the creation a new product inside of MS Teams, while working closely with a Microsoft development team, that provided increased visualization of financial metrics by senior leadership.• Health Insurance Company: Led a data migration from a legacy system to a new data warehouse which increased performance while driving efficiency and cost savings of up to $350,000 annually.• Presented 70+ product requirements and documents to staff and executives, contributing to a 17% growth in team output.• Owned the planning and scheduling of two-week sprints and articulated the product vision to engineering, resulting inhitting 98% of the product goals defined at the beginning of the year in 2022.

• Consulted with end-users and functional groups to gather requirements and assess the feasibility of implementing new technology while working closely with software developers.• Created functional user stories, technical user stories, and created user interface/experience (UI/UX) mockups.• Performed user acceptance testing (UAT) to ensure that functionality met intended end-user expectations.• Designing, implementing, and maintaining .Net, angular applications that are often high-volume and low latency.• Understand security and compliance requirements; establish integration with Cyber Security and Compliance teams.

• Develop and maintain high-quality software applications using Java framework• Collaborate with cross functional teams to design, develop, and implement software solutionsKey Highlights, Projects & Accomplishments:• Built the business claims platform for a major automotive insurance provider using Java framework, Duck Creek, and .NET.

• Lead developer for software application that enhances the user experience in C#.• Release iterations to improve the quality and functionality of the software using agile methods.• Construct and secure SQL Databases so that personal information can be stored and processed directly from the database.

• Collect user requirements in order to develop a solution to the problem that the organization wanted to address using HTML, Python and Google API. • Work as a development team to quickly construct a software application that allowed for the collection of data through a neural network.

• Apply techniques to identify problems and create solutions to correct the failure throughout the system.• Expand the knowledge of children who are interested in tech by hosting educational programs using Microsoft products.

• Collaborated with team members to develop an application for the company using Xamarin • Design a solution that fixed the consistent problems that would occur within the network. • Fix hardware issues on computers inside the network and troubleshoot.

My responsibilities at this job was to sale items to customers and assist anyone who needed help.