Professional SummaryDynamic and versatile IT support and customer service professional with over a decade of cross-industry experience in technical troubleshooting, client relations, and operational support. Recognized for a proactive approach to problem-solving and a strong commitment to maintaining high standards of service, professionalism, and efficiency. Certified Notary Public with exceptional attention to detail and expertise in asset management, team collaboration, and delivering training on best practices. Adept at adapting to new challenges and technologies with a goal of advancing organizational objectives and elevating client satisfaction.Core Competencies • Technical Troubleshooting & Support: Expertise in diagnosing and resolving complex hardware, software, and network issues; reducing downtime and enhancing productivity. • IT Asset Management: Skilled in PC distribution, inventory management, and asset tracking, ensuring accurate records and seamless audits. • Client-Centric Service Excellence: Proven ability to resolve client issues with empathy, efficiency, and a commitment to exceptional service. • Effective Communication & Collaboration: Engages cross-functional teams to streamline operations, implement process improvements, and support organizational goals. • Process Optimization & Training: Experienced in creating and delivering training that promotes adherence to best practices, increasing efficiency and reducing recurring issues.