Malik Thomas work email
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Malik Thomas personal email
Associate IT Professional with 4+ years of experience in infrastructure support. Proven troubleshooting ability of network and computer problems.
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Information Technology Support AnalystGamechanger Dec 2024 - PresentNew York, Ny, Us -
C3 Music DirectorChristian Cultural Center Jul 2015 - PresentBrooklyn, New York, Us -
It Support SpecialistOrchard Feb 2024 - Nov 2024New York, New York, Us• Spearheaded the presentation of IT support metrics, analyzing SLA targets and reporting on them in bi-weekly meetings.• Played a key role in critical projects, including system user audits, Okta configuration, and Freshservice automation.• Managed high-volume support tickets, ensuring timely and accurate resolutions, maintaining SLA compliance.• Quickly mastered Orchard’s IT systems, becoming a trusted expert and key resource within three months. -
Help Desk TechnicianEtsy Dec 2022 - Apr 2023Brooklyn, Ny, Us -
TravelCareer Break Mar 2022 - Oct 2022
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Tech Line AnalystNbcuniversal Media, Llc Nov 2020 - Feb 2022New York City, Ny, Us• Provided remote technical support to 30,000+ end-users worldwide via telephone, email, and chat.• Performed Intermediate hardware, peripheral, and software setups.• Supported Windows & Mac operating systems, as well as mobile devices. • Instructed end-users on computer literacy. -
Service Desk AnalystNewyork-Presbyterian Hospital Sep 2020 - Oct 2020New York, New York, Us• Assisted with the implementation of New York-Presbyterian Hospital networks Epic Go-live.• Provided Tier I technical support to end-users on hardware and software issues.• Documented incidents using the ServiceNow Ticketing Platform.• Partnered with Tier II and Tier III analyst peers to resolve complex problems that required escalation. -
Cti Low Latency Infrastructure InternCiti Jun 2020 - Jul 2020New York, New York, UsDeployed servers for usage in both Windows and Linux Operating systems. Fine-tuned servers for low latency environments. Provided data to demonstrate server performance metrics. Assisted national team of 15+ individuals; meeting weekly to identify project progress, goals & challenges. -
It Fundamentals StudentNpower (Nonprofit) Jan 2020 - Jul 2020Brooklyn, New York, UsNationally recognized nonprofit for Young adults and Veterans. 16-week classroom instruction designed to launch tech careers and transform lives. The program is centered on CompTIA’s A+ 1001 & 1002.Hardware: Components and devices including printers, computers, laptops and routers Software: Troubleshoot PC and mobile device issues including application security supportWindows Operating Systems: Install and support Windows OSNetworking: Familiar with TCP/IP, WIFI and SOHOSecurity: Identify and protect against vulnerabilities for devices and their network connectionsMobile Devices: Configure laptops and other mobile devices
Malik Thomas Education Details
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Buffalo State UniversityJournalism
Frequently Asked Questions about Malik Thomas
What company does Malik Thomas work for?
Malik Thomas works for Gamechanger
What is Malik Thomas's role at the current company?
Malik Thomas's current role is IT Support Analyst.
What is Malik Thomas's email address?
Malik Thomas's email address is ma****@****uni.com
What schools did Malik Thomas attend?
Malik Thomas attended Buffalo State University.
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