Malik Umar

Malik Umar Email and Phone Number

| Operations & Trainer | Multi Stores | @ Baskin Robbins Pakistan
lahore, punjab, pakistan
Malik Umar's Location
Islāmābād, Pakistan, Pakistan
About Malik Umar

"Experienced restaurant manager with a proven track record of delivering exceptional customer service and operational excellence. Passionate about training and mentoring others in the food industry to achieve their full potential. Skilled in leadership, staff development, and designing effective training programs. Committed to delivering outstanding training experiences that drive employee engagement and enhance overall performance.Successfully managed daily operations overseeing a team members and ensuring seamless service delivery.Developed and implemented comprehensive training programs, including onboarding new hires, customer service training, and operational procedures.Conducted engaging training sessions on topics such as menu knowledge, upselling techniques, and food safety regulations.Created training materials and resources, including manuals, visual aids, and e-learning modules, to support consistent and effective training across the organization.Mentored and coached team members to enhance their skills, boost performance, and foster a culture of continuous learning and improvement"

Malik Umar's Current Company Details
Baskin Robbins Pakistan

Baskin Robbins Pakistan

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| Operations & Trainer | Multi Stores |
lahore, punjab, pakistan
Website:
baskinrobbins.pk
Employees:
52
Malik Umar Work Experience Details
  • Baskin Robbins Pakistan
    Field Trainer
    Baskin Robbins Pakistan Feb 2023 - Present
    Islāmābād, Pakistan
    Design and develop training materials, including presentations, handouts, and activities.Conduct training sessions, workshops, and seminars to deliver content effectively.Adapt training methods to accommodate different learning styles and participant needs.Provide clear explanations, answer questions, and facilitate discussions during training.Monitor participants' progress and provide constructive feedback for improvement.Collaborate with subject matter experts to ensure… Show more Design and develop training materials, including presentations, handouts, and activities.Conduct training sessions, workshops, and seminars to deliver content effectively.Adapt training methods to accommodate different learning styles and participant needs.Provide clear explanations, answer questions, and facilitate discussions during training.Monitor participants' progress and provide constructive feedback for improvement.Collaborate with subject matter experts to ensure accurate and up-to-date content.Evaluate training effectiveness and make adjustments for continuous improvement. Show less
  • Baskin Robbins Pakistan
    Branch Manager
    Baskin Robbins Pakistan Feb 2021 - Aug 2023
    Islāmābād, Pakistan
    Operations Management: Oversee the day-to-day operations of the restaurant, ensuring smooth service, food quality, and adherence to health and safety standards.Staff Management: Recruit, train, and manage staff, including servers, chefs, and kitchen staff. Assign duties, monitor performance, and address any staffing issues.Customer Service: Ensure excellent customer service by interacting with guests, addressing concerns, and maintaining a welcoming atmosphere.Menu and Inventory:… Show more Operations Management: Oversee the day-to-day operations of the restaurant, ensuring smooth service, food quality, and adherence to health and safety standards.Staff Management: Recruit, train, and manage staff, including servers, chefs, and kitchen staff. Assign duties, monitor performance, and address any staffing issues.Customer Service: Ensure excellent customer service by interacting with guests, addressing concerns, and maintaining a welcoming atmosphere.Menu and Inventory: Manage menu offerings, pricing, and inventory levels. Coordinate with suppliers for timely food and beverage deliveries.Financial Management: Monitor revenue, expenses, and budget to ensure profitability. Prepare financial reports and analyze data to make informed decisions.Marketing and Promotion: Develop marketing strategies to attract customers, increase foot traffic, and promote special events or offers.Quality Control: Maintain food quality, presentation, and consistency. Address customer feedback and make improvements as needed.Health and Safety: Ensure compliance with food safety regulations and sanitation standards. Conduct regular inspections to maintain a clean and safe environment.Staff Training: Conduct training sessions for new employees and ongoing training for existing staff to enhance skills and knowledge.Problem Solving: Handle unexpected challenges such as staff shortages, equipment malfunctions, and customer complaints effectively. Show less
  • Baskin Robbins Pakistan
    Shift Manager
    Baskin Robbins Pakistan Feb 2020 - Feb 2021
    Islāmābād, Pakistan
    Daily Operations: Oversee and manage all aspects of daily operations, ensuring that tasks are completed efficiently and according to company standards.Staff Scheduling: Create and manage staff schedules, considering factors like availability, workload, and business needs.Team Coordination: Coordinate with team members to assign tasks, delegate responsibilities, and ensure a cohesive workflow.Customer Service: Address customer concerns, provide excellent service, and resolve any… Show more Daily Operations: Oversee and manage all aspects of daily operations, ensuring that tasks are completed efficiently and according to company standards.Staff Scheduling: Create and manage staff schedules, considering factors like availability, workload, and business needs.Team Coordination: Coordinate with team members to assign tasks, delegate responsibilities, and ensure a cohesive workflow.Customer Service: Address customer concerns, provide excellent service, and resolve any issues that may arise during the shift.Quality Control: Monitor the quality of products or services offered, ensuring they meet established standards.Cash Handling: Manage cash registers, perform cash reconciliation, and maintain accuracy in financial transactions.Training: Train new employees on company policies, procedures, and job responsibilities.Performance Management: Provide feedback, assess employee performance, and identify areas for improvement. Recognize and reward exceptional performance.Safety Compliance: Ensure that all safety protocols and regulations are followed to create a safe work environment.Inventory Management: Monitor inventory levels, track usage, and place orders for supplies when needed.Reporting: Prepare shift reports, including sales data, customer feedback, and operational issues, and communicate them to higher management.Problem Solving: Handle unexpected challenges, adapt to changing circumstances, and find solutions to operational issues.Communication: Maintain clear and effective communication with both team members and higher management.Emergency Response: Handle emergencies and critical situations, following established protocols and ensuring the safety of staff and customers.Promotion of Company Values: Uphold the company's values, standards, and brand image at all times. Show less
  • Mcdonald'S Pakistan
    Swing Manager
    Mcdonald'S Pakistan Jan 2017 - Feb 2020
    Islāmābād, Pakistan

Malik Umar Education Details

Frequently Asked Questions about Malik Umar

What company does Malik Umar work for?

Malik Umar works for Baskin Robbins Pakistan

What is Malik Umar's role at the current company?

Malik Umar's current role is | Operations & Trainer | Multi Stores |.

What schools did Malik Umar attend?

Malik Umar attended Allama Iqbal Open University.

Who are Malik Umar's colleagues?

Malik Umar's colleagues are Rose Roquez, Farhat Khokhar, Amy Tsao, Akhil Vijayan, Abigail Somers, Yasir Iqbal, Advocate Osama Zahoor.

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