As an IT Specialist/ Technician with a strong foundation in both Tier 1 and Tier 2 support, I excel in providing advanced technical support for hardware, software, and network issues. Currently working at the US Securities & Exchange Commision, my experience spans diagnosing and resolving complex hardware, software, and network issues. My expertise includes incident management, asset management, configuration of IT equipment & software, and ensuring security compliance.Key skills and tools I work with include Genesys, ServiceNow, Global Protect, FedRamp, M365, Adobe, BeyondTrust, PowerBI, Trellix, Sharepoint, RSA SecureID, BigFix, Splunk, Active Directory (AD), Microsoft Intune Admin Center (Azure) and more. My commitment to continuous improvement drives me to identify and implement enhancements that increase efficiency and user satisfaction.I am CompTIA Security+ CE certified. Currently hold an active Public Trust and Interim Secret government clearance. Open to relocation.Connect with me to discuss how I can contribute to your team's success in IT support and beyond.