Malika Cottman Email and Phone Number

Handled customer inquiries, answered questions, and resolved problems in a timely mannerKept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product salesDeveloped a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandiseRedesigned the website to create a more visually appealing, user-friendly experienceResponded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)

Handled customer inquiries, answered questions, and resolved problems in a timely mannerCreated a team culture of exceeding customer expectations, exceeding all company performance goals and standardsDeveloped a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandiseTrained 5 new employees in customer service script recitation, conflict resolution, and data entry practicesEstablished personal connections with customers, exceeding customer service expectationsStreamlined inventory management to eliminate the need for stock replenishmentPerformed a full audit of inventory and sales reports, ensuring accuracyAccurately tracked customer orders, identified, and resolved any issues during order fulfillment

Built rapport with clients by providing quality customer service and problem solvingEstablished personal connections with customers, exceeding customer service expectationsCommunicated with customer support for clarity on questions that were not answered in the online FAQs