Malika Sutton Email & Phone Number

Chicago, Il, Us

St. Petersburg, Florida, Us

Conducted preliminary client investigations to delegate complex project requests. I collaborated with cross-functional marketing teams to forecast client dissatisfaction and delegate tasks. Served as the client's voice to software developers and other subject matter experts. Developed and revised project scopes, budgets, and objectives and delivered updates to all relevant stakeholders while ensuring technical feasibility. Managed digital projects throughout the project lifecycle, from proposal to completion. Met budgetary objectives, adjusted project constraints based on financial analysis and client timelines, and processed company billing and reimbursements in Oracle. Influenced B2C strategic direction and developed tactical plans for advisor strategy. Trained new team members in my role in other departments to ensure client happiness and prevent escalations.

Grand Rapids, Michigan, Us

Maintained, CRM database on behalf of clients to track client life cycles. Created and maintained drip Campaigns to engage client responses. Generated and sent email threads based on the client hot/cold status in the sales pipeline. Compiled and sent borrower gift orders at key milestones. Addressed unsatisfactory feedback and generated solutions. Performed ongoing analyses of client engagement and satisfaction recommended necessary measures to increase contact. Hosted weekly consulting calls with officers to ensure client satisfaction and generate proposals and solutions. Worked with marketing leaders to scale escalation methodologies. Brainstormed with Loan Officers on new Marketing objectives and ideas that could help further their business.

Tampa, Florida, Us

Used Adobe Creative Suite to create print and digital deliverables such brochures, commercials, and advertisements. Oversaw the scheduling, direction and implementation of brand marketing campaigns, photoshoots, and other digital content initiatives. Researched and analyzed a variety of marketing information, including market trends, competitor offerings, product specifications, and demographic data. Collaborated with third party developers to update and maintain company websites. Analyzed market trends and the competitive landscape to optimize marketing and product strategies. Implemented partnerships with existing platforms to grow brand reach and promote exposure.

Tampa, Florida, Us

Drove the overall business blueprint for strategic planning and implementation. Assisted in supporting company goals of scaling operations to support production growth. Lead the strategic planning and direction for multiple products and initiatives throughout the fiscal year. Developed and implemented best-in-class email messaging, driven by strong consumer insights, cross functional marketing partnership, and agency relationships. Lead the development of strategic business plans for brand marketing teams in partnership with stakeholders.

New York, Ny, Us

Supported and fostered organic social media channel growth by participating in weekly brainstorms. Monitored competitive industry channels and identified trends. Assessed and evaluated potential collaborations based on several factors, including engagement, audience demo, and brand fit. Built an organizational structure of talent appearances in company CRM in coordination with producer needs. Documented guest appearances and created digital teasers for social channels. Supported the process of digitizing physical assets for the content archives. Assisted department producers in monitoring current productions, operating equipment and proofreading internal and external copy.

Responsible for the organization and categorization of the current marketing drive. Also responsible for the updating and maintaining of content relevant to the items sold on the product pages necessary to form a user friendly social network site.

Worked closely with the marketing department of a megachurch with a to create both internal and external social media posts, television promos, monthly bulletin announcements, radio broadcasts and other various website content to be shared with the ministries national locations and television broadcasts, global radio broadcasts and partner church in Africa.

Chicago, Il, Us