Malika Amer-Ouali, Crme, Chdm

Malika Amer-Ouali, Crme, Chdm Email and Phone Number

Consultant in Hospitality Technologies @ HOTELUS DIGITAL
Malika Amer-Ouali, Crme, Chdm's Location
Montreal, Quebec, Canada, Canada
Malika Amer-Ouali, Crme, Chdm's Contact Details

Malika Amer-Ouali, Crme, Chdm personal email

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Malika Amer-Ouali, Crme, Chdm phone numbers

About Malika Amer-Ouali, Crme, Chdm

As a tourism professional and hotel management graduate I am fascinated by the wealth and opportunities this industry has to offer. With over 14 years of experience of operations in 5 star hotels my areas of expertise include revenue management, sales, marketing, project management and human resources.My ability to analyze needs and create ways to reach goals allowed me to realize great projects. My knowledge of the industry, of the Montreal Market and softwares combined with my continuous passion for learning and technology had shown great results. My pursuit of excellence and attention to details along with my listening and writing skills enable me to communicate effectively.My determination to constantly seek innovation and excellence leads me to take on new challenges and achieve my goals and those of my team.

Malika Amer-Ouali, Crme, Chdm's Current Company Details
HOTELUS DIGITAL

Hotelus Digital

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Consultant in Hospitality Technologies
Malika Amer-Ouali, Crme, Chdm Work Experience Details
  • Hotelus Digital
    Conseillère En Technologies Hôtelières
    Hotelus Digital Jul 2021 - Present
    Montréal, Québec, Canada
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  • Hsmai Québec
    Co-Founder & President
    Hsmai Québec Feb 2019 - Present
    Montréal, Québec, Canada
    Co-founder and president of the HSMAI Quebec chapter, whose mission is to represent, educate, provide events, resources, networking opportunities and a dynamic professional community for Quebec hoteliers.
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  • Milo : Le Nouveau M Ta Région
    Account Manager And Business Partners
    Milo : Le Nouveau M Ta Région Apr 2020 - Oct 2020
    Montréal, Québec, Canada
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  • Le Groupe Cirque Du Soleil
    Revenue Manager - Ticket Sales - Touring Shows
    Le Groupe Cirque Du Soleil Feb 2020 - Apr 2020
    Région De Montréal, Canada
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  • Auberge Joli Vent
    Consultant - Yield Management
    Auberge Joli Vent Dec 2019 - Feb 2020
    Lac-Brome, Québec, Canada
    - Verification and optimization of WebRezPro PMS - Pricing strategies - Sales strategies, online marketing - OTAs analysis and recommendations - Analysis and performance reports - Short and long term forecast strategies - Systems monitoring and strategic watch - Recommendations on distribution and industry best practices
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  • Hôtel Le Crystal
    Director Of Revenue Management
    Hôtel Le Crystal Oct 2013 - Dec 2018
    Région De Montréal, Canada
    Creation of the position and Revenue Management culture- Forecasting- Budgeting- Yield, RMS monitoring, report analysis- Pricing strategy- E-commerce and distribution- Reservation department management and training- RevMax meeting presentation- Benchmarking- Marketing
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  • Loews Hotels
    Revenue Manager
    Loews Hotels Feb 2010 - Sep 2012
    Loews Hotel Vogue, Montreal
    Remain constantly on the lookout for trends and best practices within the industryConfigure and manage the Revenue Management System IDeasDevelop the communication between strategy and operationsIdentify and analyze the various needs of our customers and create specific offersCoordinate and maximize the effectiveness of the reservations departmentEstablish and maintain relationships with partners, suppliers, customers, colleagues and team
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  • Hotel Le St-James
    Revenu Manager
    Hotel Le St-James Oct 2008 - Feb 2010
    Région De Montréal, Canada
    Creation of the revenue and reservations department and culture- Establish budgets and forecasts- Establish pricing strategies- Establish market segments- Analyzes of the different reports of the industry- Participation in the strategic plan- Systems and software management- Implementation, configuration and management of the hotel's operating system- Implementation, configuration and management of the hotel's website- Management of distribution channels- Management of OTAs- Establish the booking standards- Coordinate the reservation department at the hotel and with the LHW central- Facilitate relationships between operations and sales/administration- Share best practices, company values and historical legacy- Coordinate relationships with customers; loyalty and complaints management
  • Hotel Le St-James
    Executive Sales Assistant
    Hotel Le St-James Apr 2007 - Sep 2008
    Montreal, Canada Area
    Coordinate customer requests and the Director of Sales and sales departments needsEnsure quality of work is maintained to high standardsCoordinate special projects and stay pro-activeKey operator for all the systemsEnsure communication of relevant informations internally and externallyRepresent and promote the hotel with guests and within the hotel industry
  • Hotel Le St-James
    Reservation Agent
    Hotel Le St-James Oct 2005 - Apr 2007
    Montreal, Canada Area
    Creation of the positionDefinition of the reservation standardsBecoming a product specialist and a reference in the transmission of the hotel cultureExceed customer expectations and continuously provide an excellent service
  • Hotel Le St-James
    Receptionist
    Hotel Le St-James Jun 2005 - Sep 2005
    Montreal, Canada Area
    Represent the level of service of a 5 star hotel, apply standardsEnsure the effectiveness and quality of customer transactionsPerfect knowledge of the hotel, coordinate requests & needs of the department and customersInteract proactively with respect and discernmentMake sure the customer experience is unique and memorable
  • National Bank Of Canada, Montreal
    Customer Service Representative
    National Bank Of Canada, Montreal Jan 1999 - Jan 2001
    Montreal, Canada Area
    Ensure a fast, efficient and courteous serviceUnderstand and promote the products and services of the bankTarget potential client and refer them to the DirectorConnect with regular customers and corporate clients to facilitate transactionsBalance the cash and ensure the regularity of transactionsCoordinate the service given to customers in store and on the phone

Malika Amer-Ouali, Crme, Chdm Skills

Customer Service Hospitality Industry Human Resources Microsoft Office Web Site Production Hotels Revenue Analysis Hotel Management Hospitality Management Tourism Marketing Yield Management Projects Coaching Staff Sales Analysis Forecasting Coordination Presentations Communication Restaurants Reservation Direct Sales Strategic Planning Internet Strategy Worldspan Sabre Galileo Analyse Des Revenus Service Client Hospitality Tourisme Forcasting Gestion Des Rendements Restaurant Management

Malika Amer-Ouali, Crme, Chdm Education Details

Frequently Asked Questions about Malika Amer-Ouali, Crme, Chdm

What company does Malika Amer-Ouali, Crme, Chdm work for?

Malika Amer-Ouali, Crme, Chdm works for Hotelus Digital

What is Malika Amer-Ouali, Crme, Chdm's role at the current company?

Malika Amer-Ouali, Crme, Chdm's current role is Consultant in Hospitality Technologies.

What is Malika Amer-Ouali, Crme, Chdm's email address?

Malika Amer-Ouali, Crme, Chdm's email address is ma****@****tron.ca

What is Malika Amer-Ouali, Crme, Chdm's direct phone number?

Malika Amer-Ouali, Crme, Chdm's direct phone number is +151429*****

What schools did Malika Amer-Ouali, Crme, Chdm attend?

Malika Amer-Ouali, Crme, Chdm attended École Des Sciences De La Gestion (Esg Uqam), Hec Montréal, Institut De Tourisme Et D'hôtellerie Du Québec, College Ahuntsic, Hsmai, École Des Sciences De La Gestion (Esg Uqam), École Des Sciences De La Gestion (Esg Uqam), Hsmai Nyu.

What are some of Malika Amer-Ouali, Crme, Chdm's interests?

Malika Amer-Ouali, Crme, Chdm has interest in Société, Culture, Sports Et L'environnement, Children, Tourisme, Gastronomie, Gestion, Civil Rights And Social Action, Environment, Innovation And Technologies.

What skills is Malika Amer-Ouali, Crme, Chdm known for?

Malika Amer-Ouali, Crme, Chdm has skills like Customer Service, Hospitality Industry, Human Resources, Microsoft Office, Web Site Production, Hotels, Revenue Analysis, Hotel Management, Hospitality Management, Tourism, Marketing, Yield Management.

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