As an accomplished MBA graduate in International Business Management from Anglia Ruskin University, UK, with over 4 years of work experience, I am a highly motivated and goal-oriented individual with excellent interpersonal and organizational skills. I excel in customer-client relationships and recruitment, and my diverse knowledge and experience in the digital, retail, and recruitment industry make me perfectly suited for dynamic, fast-paced business environments.Throughout my career, I have demonstrated my ability to solve complex problems, and my trustworthy character has earned me a reputation as a reliable and supportive team player. I possess exceptional education skills, teamwork, time management, organization, presentation, and leadership skills, allowing me to deliver exceptional results in any project I undertake.As a quick learner, I am committed to continuous learning and staying up-to-date on the latest industry trends and best practices. My ability to work collaboratively with cross-functional teams to achieve organizational goals and objectives has been instrumental in driving success in my past roles.I am passionate about making a positive impact in the workplace and am dedicated to delivering exceptional results. I am excited about the opportunity to leverage my skills and experience to drive business growth and success in my next role.
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Client Project AdministratorBroadridge Canada Jan 2023 - Nov 2023Markham, Ontario, CanadaData entry and analysis, coordination of data receipt from external partiesPreparation of business rules as well as corresponding with internal and external customersRelationship management, part service deliveryTroubleshooter and process improvement implementerParticipate in the system enhancement request processWorking with internal teams and external clients and ensuring all accurate informationBuild, maintain, and distribute reports and documents for the Relationship managersWorking on Excel sheets, extracting data from spreadsheets and pivot tablesGenerating reports and macros with the reportAssist in developing and implementing monitoring tools and proceduresResearch requests from clients regarding their needs and interestsAttending investor meetings for shareholder validation to scrutineer development & knowledge. -
RecruiterTalent Organizer Aug 2021 - Sep 2022Lajpat Nagar Delhi• Candidate and Resumes Screening• Interviewing: Performing in-person and phone interviews with candidates• Reference and background checks• Partnering with hiring managers to determine staffing needs• Coordinating interviews with the hiring managers• Following up on the interview process status• Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices• Conducted thorough research of the market, industry activity, and came up with fresh ideas to increase numbers and provide better services.• Sustained all recruitment, training, and the management employee interaction.
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RecruiterTalent Organizers Aug 2021 - Sep 2022South Delhi, Delhi, India
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Project ControllerIkea Jan 2021 - Jul 2021Gurugram, Haryana, India• Worked an Inter to learn the basic details and software of the organization• Project management and product development process to ensure that the team delivers to project ambition and time plan• Processing the orders for retails & team• Calculations of prices for the product• Planning, tracking and follow‐up for photoshoot & business confirmations• Securing the sale for the retail with the product in internal system.• Secure that the team delivers to project ambition and in compliance with the product development process• Administration of the range in the internal product information into the system.• Worked with different products for the catalogue• Handled P-tags labelling and calculations for the new catalogue• Field work: for the marketplace in Bangalore for IKEA Bazaar -
Assistant ManagerVouchagram India Pvt Ltd Dec 2016 - Sep 2019New Delhi Area, IndiaExecuted key performance indicators (KPIs) such as and customer retention, as well as annual reporting on a product portfolio of new accountsCultivated a high level of service by offering the best possible service to customers and resolving operational concerns.Coached, inspired, and motivated the team around customer experience and operationsServed as an internal liaison between the team and various departments inside the company (Facilities, HR, and Finance).Multi tasking in busy office environment between all the departmentsDemonstrate product benefits and Helping with the inside salesWorked on different process innovations with Handling Customer-Client-Brand escalationsTrain new associates, provide them with ongoing coaching as and when requiredWorked on different mailing accounts and Handle 50+ customer interactions per dayDealing with customers & clients on calls and mailsDetailing with personalized, & friendly and ensure customer retention.Strategic-relationship and partnership building skillsListen attentively, solve problems creatively to achieve the best outcomes.Working on software installation of VouchagramSupporting Manager with process and Create schedules, review performance and assign duties -
Customer Service- Assistant ManagerVouchagram India Pvt Ltd Dec 2016 - Sep 2019Delhi, India -
RecruiterTalent Valley Feb 2015 - Aug 2015New Delhi Area, India• Sourcing of candidates from different portals and data reports• Screening and short listing as per company & client requirements and demands.• Briefing short listed candidates for the interview• Coordination & follow up
Malika Arora Education Details
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International Business -
Resource Management -
Homescience ; Resource Management -
Master Of Business Administration - Mba
Frequently Asked Questions about Malika Arora
What is Malika Arora's role at the current company?
Malika Arora's current role is MBA | Customer-Client Service | E-commerce | B2B & B2C experience | Assistant Manager | Project Controller | Recruiter.
What schools did Malika Arora attend?
Malika Arora attended Anglia Ruskin University, Delhi University, Delhi University, Anglia Ruskin University.
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Malika Arora
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