Malika Jones Email & Phone Number

Respond to high risk regulatory processes such as credit disputes to ensure all state and federal guidelines are in compliance and minimize company exposure to fines and litigation. Responds to all credit dispute verifications (CDVs) from all three major credit bureaus; Experian, Equifax and Transunion as well as Innovis. In addition, respond to and research written disputes directly from customers, inquires from customers and dealers, credit verifications and validation of debt. Work in a fast-paced office environment to reach service level goals. Hand chosen by previous AVP to take on regulatory role after showing proven analytical skills, attention to detail and leadership qualities. Recognized for ability to adapt and take on additional processes as well as excel at them and effectively manage time. Selected to assist in auditing/training new team members as well as assist peers.

Arlington, Texas

Execute day-to-day collection strategies and actively contribute to center performance objectives.Support center and company initiatives and demonstrate an understanding of business needs.Ensure actions are in compliance with company policies and laws.Contribute to a cooperative environment, maintain an open mind and remain positive concerning change.Follow call flow model using standard demand on all contacts.Keep calls on task and ensure efficient use of call handle time.Negotiate to find the best outcome and utilize collection tools appropriately.Demonstrate effective questioning/listening skills when speaking with customers and third parties.Use probing questions and leverage information obtained to ensure productive collection/skip tracing efforts.Demonstrate effective and efficient skip tracing efforts.Demonstrate technical proficiency.Leave messages appropriately with proper speed, tone and consistency.Document conversations/collection activity and use holds/promises effectivelyMaximize productive time, manage work queues and ensure multiple calls are made when appropriate.Collaborate with peers and share best practices.Develop effective internal and external business relationships.Represent GM Financial professionally within the center and community.

Arlington, Tx

Maintained cleanliness and presentation of stock room and production floor.Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolvingproblems on the spot.Politely assisted customers in person and via telephone

Lewisville, Tx

Answered product questions with up-to-date knowledge of sales and store promotions.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolvingproblems on the spot.Provided ongoing guest service, including giving fashion advice.Directed calls to appropriate individuals and departments.Built long-term customer relationships and advised customers on purchases and promotions.Dedicated to continuously improving sales abilities and product knowledge.Set up and explained new membership contracts.

Mansfield, Tx

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolvingproblems on the spot.Maintained cleanliness and presentation of stock room and production floor.Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.Communicated all store initiatives and promotions to customers to generate return business.