Malika Williams Email & Phone Number

Addison, Tx, Us

•Assisted account managers in creating and maintaining valuable client relationships, ensuring client needs were met with suitable candidate placements.•Conducted comprehensive audits and analyses of candidate profiles and contracts to ensure accuracy and completeness, reducing future errors.•Facilitated onboarding processes by guiding new candidates through various employment cycles, improving candidate experience.•Implemented continuous improvement strategies to enhance process efficiency and task prioritization.Independently managed tasks and collaborated effectively with account managers and coordinators to meet broader company goals.

Remote

•Acted as a liaison between the company, clients, and external parties, ensuring compliance with state regulations.•Led a team of four in human resources task and project management, enhancing team productivity and addressing performance weaknesses.•Conducted eligibility assessments and integrated client information into systems to streamline support and communication.•Developed and implemented quality assurance methods to improve program accuracy and client satisfaction.

Redlands, California, United States

-Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements, protecting program integrity by identifying and reporting suspected fraudulent claims/activities.-Led Human Resources task and project management, with team of 4 to maximize team productivity and assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.-Oversaw, processed, tracked and pursued resolutions for issues to keep workforce, client success and inventory management operations running efficiently.

Rancho Mirage, California, United States

•Managed daily cash deposits and vault inventory with a zero-error rate, ensuring financial accuracy and security.•Established new client accounts and memberships, enhancing customer interactions and increasing earnings.•Developed and trained staff on a new system to improve efficiency and accuracy of standard operating procedures.

Cathedral City, California, United States

•Educated customers on special pricing and company offerings, enhancing customer satisfaction and retention.•Resolved customer queries efficiently, providing exceptional service and developing targeted content for social media platforms to drive client growth.•Conducted market analysis to generate new leads and potential client opportunities.