Malik Hassim Email & Phone Number

Cinnamon Gardens, Colombo 07

A Life Insurance Executive in Policy Servicing plays a vital role in managing and maintaining life insurance policies to ensure customer satisfaction and compliance. Key responsibilities include:Policy Management: Overseeing the administration of life insurance policies, including updates, renewals, and cancellations.Customer Support: Providing exceptional service to policyholders by addressing inquiries, resolving issues, and offering guidance on policy details.Claims Processing: Assisting with processing claims, ensuring timely and accurate handling to meet policyholder needs.Compliance: Ensuring all policies and procedures comply with regulatory requirements and company standards.Documentation: Maintaining accurate records and documentation for all policy-related activities.Communication: Effectively communicating with clients, underwriters, and other stakeholders to facilitate smooth policy servicing.

Sri Lanka

A YouTube Content Creator is a dynamic individual who produces engaging and original video content for the YouTube platform. Key responsibilities include:Content Creation: Developing and producing high-quality videos that resonate with the target audience, covering various topics such as tutorials, reviews, vlogs, and entertainment.Audience Engagement: Building and maintaining a loyal subscriber base by interacting with viewers through comments, live streams, and social media.SEO and Analytics: Utilizing SEO strategies and analytics tools to optimize video titles, descriptions, and tags, ensuring maximum visibility and reach.

Union Place, Colombo 02

A Senior Executive Telesales in an e-commerce website plays a pivotal role in driving sales and revenue growth. Key responsibilities include:Sales Generation: Leading efforts to generate sales through inbound and outbound calls, ensuring targets are consistently met or exceeded.Customer Relationship Management: Building and maintaining strong relationships with customers, addressing their needs, and providing exceptional service.Upselling and Cross-Selling: Identifying opportunities to upsell and cross-sell products or services to maximize revenue.Team Leadership: Mentoring and guiding telesales representatives to enhance their performance and achieve team goals.Performance Monitoring: Tracking and analyzing sales metrics to identify trends and areas for improvement.Strategic Planning: Developing and implementing sales strategies to drive business growth and improve customer satisfaction.

Union Place, Colombo 02

An Operations Subject Matter Expert (SME) in the BPO (Business Process Outsourcing) industry is a highly specialized professional with deep knowledge of specific processes, systems, or technologies. Key responsibilities include:Expert Guidance: Providing in-depth knowledge and insights to support various teams and ensure the accuracy and relevance of operational processes.Training and Development: Creating and delivering training programs to enhance the skills and performance of team members.Process Improvement: Identifying areas for improvement and implementing changes to optimize efficiency and effectiveness.Quality Assurance: Ensuring that all deliverables meet predefined standards and policies, maintaining high-quality service.Knowledge Transfer: Facilitating the smooth transfer of critical information within the organization, from experts to new agents and from agents to end customers.Problem Solving: Acting as the go-to person for resolving complex issues and challenges that arise in projects.

Union Place, Colombo 02

An Operations Executive in the BPO (Business Process Outsourcing) industry plays a crucial role in managing and overseeing the day-to-day operations to ensure efficiency and effectiveness. Key responsibilities include:Process Management: Developing and implementing policies, procedures, and systems to streamline operations and improve productivity.Team Leadership: Leading and managing cross-functional teams to achieve company objectives and maintain high-performance standards.Customer Satisfaction: Ensuring high levels of customer satisfaction by monitoring service quality and resolving issues promptly.Performance Monitoring: Tracking key performance indicators (KPIs) to measure success and identify areas for improvement.Compliance: Ensuring all operations comply with relevant laws, regulations, and industry standards.Strategic Planning: Analyzing market trends and making recommendations to enhance business growth and efficiency.

Diploma Of Education, Digital Marketing

Successfully completed a Diploma in Digital Marketing, covering key components such as Search Engine Optimization (SEO), Social Media.

Diploma Of Education, Information Technology

Completing the Diploma in Information Technology provides a strong foundation in computer systems, Operating System Management, Microsoft.

Diploma Of Education, Airline Flight Attendant, B Grade

Completed a diploma in Cabin Crew equips with the skills needed for a successful career as a flight attendant. It covers passenger safety.

Upper Secondary Education, Art/Art Studies, General

Lower Secondary Education