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Kartik Malik is listed as Senior Manager, ITSM at OneConnect Smart Technology at OneConnect Smart Technology, a company with 267 employees, based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia. AeroLeads shows a work email signal at xchanging.com and a matched LinkedIn profile for Kartik Malik.
Kartik Malik previously worked as Senior Manager, ITSM at Oneconnect Smart Technology and Information Technology Operations Manager at Cimb Bank Philippines. Kartik Malik holds Master Of Computer Applications - Mca, Computer Applications from Sikkim Manipal University - Distance Education.
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Strong knowledge in Telecom Operations, Banking Operations and IT Operations.Strong ITIL knowledge.Intermediate Level 2 (B2.2) Certificate in German Language from Goethe Institute.Working as IT Operations Manager, presently associated with CIMB Bank PhilippinesResponsible for IT operational excellence assuring a reliable, responsive and secure operations.Develop a deep understanding of existing customer’s services, ensuring robust SLA's are in place and that the relevant operational and technical teams understand and are skilled to achieve these.Coordinate and help prioritize projects and enhancements to assure a sound overall architecture and uninterrupted operations.Build process for rapid problem detection and resolution, including escalation policies.Set clear objectives, tracks progress and instill a high performance culture with an emphasis on team work, service excellence and ownership for resolving customer issuesEstablish departmental and personal objectives for the team members and provide measurable results against the established objectivesProactively work to improve process and operation by streamlining operation and reducing cost of operation over time
Listed skills include Sql, It Service Management, Telecom Bss, Help Desk Support, and 5 others.
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Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
Information Technology Executive with over 14 years of extensive experience in IT business engagement, Service Delivery, and Infrastructure Support across ASEAN as well multiple industries. Well-rounded background with breadth and depth across the entire IT landscape covering digital platform banking, digital transformation, telecommunications, cloud.
Makati, National Capital Region, Philippines
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
Kuala Lumpur, Malaysia
Acting lead role accountable for maintaining key business applications and systems. Partner with senior leadership to guide short- and long-range technology planning. Serve as vital resource for Billing team, overseeing daily support operations and providing assistance on complex trouble tickets. Cultivate and maintain relationships with IT.
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
India
Performed troubleshooting, technical support, and maintenance of system using IET Ticketing Tool. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Selected Accomplishments…- Performed incident classification and provided RCA.- Developed step-by-step SOP to ensure a seamless transition following technical.
New Delhi Area, India
Providing customer service for the US based products to the US and Canadian customers. Troubleshooting and upselling company products.Selected Accomplishments…- Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.
Other employees you can reach at oneconnect.com.cn. View company contacts for 267 employees →
王思宇
Colleague at Oneconnect Smart TechnologyShenzhen, Guangdong, China, China
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Junya (Sunny) Sun
Colleague at Oneconnect Smart TechnologyShenzhen, Guangdong, China, China
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PW
Paul Wang
Colleague at Oneconnect Smart TechnologyXuhui District, Shanghai, China, China
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JY
Jane Yang
Colleague at Oneconnect Smart TechnologyShenzhen, Guangdong, China, China
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WX
Will Xu
Colleague at Oneconnect Smart TechnologyPudong, Shanghai, China, China
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FQ
Fiona Qian Wang
Colleague at Oneconnect Smart TechnologyShanghai, China, China
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陈
陈婉静
Colleague at Oneconnect Smart TechnologyXuhui District, Shanghai, China, China
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SS
Sylvia Siwen Fan, Cfa
Colleague at Oneconnect Smart TechnologyShenzhen, Guangdong, China, China
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WX
Wen Xue
Colleague at Oneconnect Smart TechnologyShenzhen, Guangdong, China, China
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EW
Evan Wu
Colleague at Oneconnect Smart TechnologyShanghai, Shanghai, China, China
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Quick answers generated from the profile data available on this page.
Kartik Malik works for OneConnect Smart Technology.
Kartik Malik is listed as Senior Manager, ITSM at OneConnect Smart Technology at OneConnect Smart Technology.
AeroLeads has found 1 work email signal at @xchanging.com for Kartik Malik at OneConnect Smart Technology.
Kartik Malik is based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia while working with OneConnect Smart Technology.
Kartik Malik has worked for Oneconnect Smart Technology, Cimb Bank Philippines, Xchanging Malaysia (Joint Venture With Ytl Communications Sdn Bhd), Xchanging Technology Services Limited, and Vsk Technologies Ltd.
Kartik Malik's colleagues at OneConnect Smart Technology include 王思宇, Junya (Sunny) Sun, Paul Wang, Jane Yang, and Will Xu.
You can use AeroLeads to view verified contact signals for Kartik Malik at OneConnect Smart Technology, including work email, phone, and LinkedIn data when available.
Kartik Malik holds Master Of Computer Applications - Mca, Computer Applications from Sikkim Manipal University - Distance Education.
Kartik Malik is listed with skills including Sql, It Service Management, Telecom Bss, Help Desk Support, German, Command Center, It Operations, and Production Support.
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