Malik Khurram Shahzad Email and Phone Number

Golden Spoon is a multi-brands food & Beverage Company with 12 brands and total 42 outlets and 4 cloud kitchen in sultanate of Oman. Managed complete operations of 20 branches of Tropical Juices & Ice Cream and 12 multi cuisine restaurants & 5 Franchises. Visiting branches to evaluate operations, cleanliness and efficiency. Monitoring the budgeting, quality, P&L statements, hiring and training. Ensuring quality and SOPs consistency across the branches, increasing sales and profitability. Conducting stock and cash Audit.Organize regular meetings with management to discuss about business updates, issues and opportunities. Minimize cost and labor by reviewing schedules and inventory use. Evaluate existing business procedures and recommend improvements. Ensured customer satisfaction by delivering timely and quality services. Address customer’s review and feedback in accurate and timely manner. Building alliances and partnerships with other organizations. Provide catering services and participated in different events. Evaluate employee performance and develop individual development plans. Perform market research to study consumer behavior, latest trends and competitor activity. Finding potential location for the expansion of new branches. Ensured submission of banking deposit slips, DSR, weekly and monthly stock closing reports to account department. Addressing account and other department related concerns.

Managed Sales & Account of Talabat and tmdone for all branches. Organizing and implementing online sales partner all Products, Promotions, Pricing & Placement. Conducting weekly and monthly meetings with online sales Partner for growth & promotion plans.Addressing the restaurant related issue with concern department.Negotiating of commission rate, marketing promotion rates, Co-Funding promotion. Managing master vendor portal of all branches. Reporting all cancel, charged commission order. Reviewing reports & invoices. Launched & managed customer loyalty program across the brands

Subway & Tropical juices & Ice cream Managed multiple brands outlets operation in Oman. Liaison between the supporting team (Admin, Account, Purchase, Marketing, Human Resource) of the company. Maximizing sales and profitability. Supervise and guide a team to maximize revenue. Responsible for sales & operations of the assigned Branches. Manage daily operations to meet business goals. Maintain quality and SOPs of the Branches. Ensure all food safety standard are followed. Evaluate existing business procedures and recommend improvements. Cost Controller and responsible for meeting KPIs. Analysis Profit and Loss and overall financial health of branches. Process and tool making for weekly costing and analysis. Franchise modelling. (Completed Tropical Franchise modelling successfully).Event management with menu offering, staffing, arrangement of setup and customer satisfaction. Forecasting of stock. Making plan for delivery of all in-house items. Complete evaluation of each branch in all aspects. Ensure all branches performance under SUBWAY Development Agent Oman external evaluation. Conducting quarterly Staff Training program. Planed Incentive, Costing of new products and weekly costing of branches. Analysis in Stock, Costing, Sales, up selling, Low and high selling items.

Working in the capacity of Senior Analyst 1 since June ’14.Mentorship of new hires of Metals and Mining FC, along with training's and collaborating with management regarding their performance.Launch training program and supervise new hire buddy program & Share Statistics and performance report to top management and regularly one-on-one meeting with them.Responsible for Live & backfill workflow and maintain records and statistics keeping in loop all the stakeholders.Proposed different audit for data improvement and for meeting department KPI.Working closely with the management of the department to actively identify all issues, concerns timely and work proactively towards resolving them.Collaborating with Indian team members and working on various platforms successfully that directly improves the departments KPI’s.Responsible for conducting workshops, trainings, presentations, writing blogs and employee engagement activities.Support monthly, quarterly and year-end closing activities and provide accurate financial reporting. Analyze variances to plan and forecasts.Perform ad-hoc reporting and analysis as needed.Captures comprehensive information on the data tracked by the respective department.Troubleshoots problems or issues and provides meaningful feedback to co-workers.Global night shift point person.

Supervise and assist in daily store and shipping areas including: Filling and shipping customer orders, Measuring and reporting the effectiveness of the department activities.Developing and maintaining departmental work instructions for all tasks.Establishing or adjusting work procedures to meet store demands as dictated by production schedules and work flow.Interpreting company policies to workers and enforcing safety regulations.Recommending measures to improve quality of service, increasing efficiency of department and work crew and equipment performance.Continuously improve store operations through the use of lean enterprise practices.