Dr. Neeraj Malik Email & Phone Number

An operational strategist driven forward by passion for growth, providing technical direction and guidance, as well as hands-on operations management for all programs. Leads and directs resources planning, annual operations along with budget development.Ensuring, the company has effective operational and financial procedures in place to maintain the efficacy of all the business operations. Helps in spearheading strategies to steer the company’s future in a positive direction.Has been responsibly regulating and maximizing the company’s performance through monitoring profit margins and team’s productivity.Responsibility also includes ensuring that Mambo’s team is effective in planning and coordinating the shipment of goods and regulatory compliances. Through effective planning and monitoring of all our projects, he ensures uniform quality management across the board.Plays a crucial role in refining existing structures and putting together organization-wide, cross-team systems and processes to ensure alignment and heightened operational efficiency.

Bangalore, Karnataka, In

Led decision-making team on value creation through organizational strategy & roadmap, organisation growth management, efficiency building, IT strategy & transformation initiatives. Overseeing overall operations of the group companies which primarily includes IT & Technical Operations, Information Security, Business Operations, Alliances & Partnerships, P&L Management.Driving & establishing policies & procedures promoting company culture & vision through information security governance and process automation; technology evaluation & adoption, contract negotiation & vendor management. Responsible for facilitating regulatory and statutory body audit & compliances; automation of compliance & monitoring through tools & technologies.I have been instrumental in establishing operations of US$ 150+ Million Business Portfolio in three categories viz. Prepaid, Corporate Banking & last mile banking across India and southern African region assisting the banking partners on their digital transformation journey; setting up distributed organization across multiple countries along with creation of partner ecosystem of system integrator, infrastructure provider, device vendors for end to end offering creation. I have successfully secured alliances & partnerships with 20+ major & 100+ small service providers including financial institutions, to create Unified Payment Platform targeting 8+ million customers through omnichannel interfaces; established financial services distribution network across 3 countries, enabling 5000+ touch points for financial services.I have implemented customer service improvement solutions, resulting in a 7% increase in participant retention from 66% to 73%; executed distributed technology platforms & service strategies to support increased workflow reducing headcount/client ratio by 50% across India & Africa. Automated Processes & compliance monitoring through tools & technologies.

Gurgaon, Hr, In

During my tenure, my efforts were directed towards business transformation initiatives for better operating margins and Capex & Opex optimization and efficiency building ~ IT operations transformed in compliance with ITIL, ISO 27001 & PCI-DSS. I was involved in setting up Information Security Governance and Business Continuity Management for maximum uptime of Financial Transaction Solutions for global Tier-1 customers in Financial Services, Retail, Utility, Payments, Airtime and other Electronic Services Delivery. Managing O&M of existing Oxigen Wallet platform and its phased migration from existing in-house infra to AWS; establishing policies & procedures promoting company culture & vision through information security governance ~ Zabbix, Customized Ticket Management tool; technology evaluation & adoption, contract negotiation & vendor management; handling regulatory and statutory body audit & compliances (Reserve Bank of India, ISO & PCI Certification bodies), were also part of my job. With my consistent efforts, I transformed overall operations by integrating fresh informationsecurity strategy into existing technology & business strategy resulting in significant improvement of system uptime from <90% to >99.995%. Also I lead & achieved ISO 27001 & PCI-DSS Certification enabling the company to become NPCI’s Application Service Provider for Immediate Payment Services (IMPS) & Aadhar Enabled Payment Service (AEPS); extended the AEPS service to DBS Singapore for rolling out India’s first Digital Banking Platform (DigiBank) platform by enabling e-KYC service through 8000+ touch points of Oxigen’s retailers, Cafe Coffee Day & Big Bazaar.

I was primarily working as part of core team for setting up the Start-up Organization for designing & developing Android based OTT Set Top Box with Cloud based personalized content delivery service. I was entrusted with the responsibility of building & heading overall sales & operations setup; setting up of distribution channels, traditional, modern & online retail channels. On regular basis I reviewed market trends & formalized sales strategies; performed competitive analysis with equivalent product & defining the product roadmap. Also, I was accountable for formulation & setting up strategic partnerships & alliances; building & maintaining the brand value of the company. Also, I was involved in Capex & Opex planning, Cost estimation & formulation of business case.

Part of core team for setting up the Startup Organization for design, development & deployment of WiMAX based Micro Base Station.o Building & Heading overall technical sales & services setupo Setting up processes, documentation & best practiceso Defining the product roadmaps o Capex & Opex planning, Cost estimation & formulation of business caseo Conducting trial & validation projects

Us

During my tenure I was heading Pre-Sales, Product Management & Technical Support function for WiMAX based Broadband Wireless Access solution. I was primarily accountable for building & setting up technical teams, processes & documentation for the planning & deployment of WiMAX networks; defining various aspects of WiMAX technology and its competitive advantages against other Broadband Wireless technologies viz TD-CDMA, iBurst, Canopy systems, etc. Based on the requirements I designed the solution architecture for Broadband Wireless Access Networks; preparing RFI, RFQ, RFP response and technical proposals; performed RF planning for WiMAX & LTE networks. Trainings, Demos, PoC and technology & system validation. Also I was involved in planning & deployment of two biggest WiMAX networks of its time in India. With my consistent efforts I secured multi-million dollar business of WiMAX 802.16d network from two tier-1 telecom operators (Tata & Reliance) of India; secured multi-million dollar business of WiMAX 802.16e network from tier-1 telecom operator (BSNL) of India. I was also heading the global TAC support team for End to end technical support for WiMAX based broadband wireless access network and also responsible for Level-3 escalations & co-ordination with R&D; interface between global development and sales & support.

San Jose, California, Us

* Responsible for the overall Pre-sales and Product Management activities of IP/Softswitch based CDMA2000 NGN solution & TD-CDMA (UMTS TDD) based Wireless Broadband solution.* Product Roadmap and the upcoming requirements in Indian & SAARC market.* Designing the Network Architecture with Capacity & Configuration planning, Traffic Engineering and Dialing Plan & Traffic Routing Plan of CDMA networks.* Preparation pf RFI, RFP, RFQ response & system proposal along with technical compliance, BoQ and Acceptance Test Plan.* Technical Sales Presentation to the customer and Providing Technical Support to India & SAARC Sales Team in terms of Competitive Analysis & Case Study of different networks of different vendors.* Responsible for Trials & Demos.* Responsible for RF planning of CDMA network

Seoul, Kr

Technical support for CDMA systems with respect to system validation & field support activities.

Doctor Of Philosophy (Ph.D.), Management

Master Of Business Administration (M.B.A.), Marketing & Finance

Electronics & Communication

Ssc, Hsc