Head Of Operations
Current• Handle the overall operation & manage UK based clients, multiple teams under different Operations Managers to ensure delivery of utmost outcomes to company clients while making sure the teams are well taken care of.• Analyze performance against budget, operating plans, standards & apply results to develop required changes in daily operating procedures to meet desired outcomes.• Ensure staff performance through coaching, counseling, disciplining, mentoring, planning, monitoring, evaluating job performance & rewards.• Maintain cooperative relationships among the team members by communicating information, responding to requests, building rapport & participating in problem-solving activities.• Ensure the project roadmap & specific deliverables are clear/ achievable & identify/ advise appropriate metrics for the project success.• Engage with other Team Leads change to determine the depth & breadth of the impact of the program on the client organization/ portfolio & develop strategies to minimize the impact.• Plan, monitor & manage projects from initiation through completion through the project life cycle.• Execute projects according to predetermined timelines, guidelines, budgets & quality control measures.
