• Handle the overall operation & manage UK based clients, multiple teams under different Operations Managers to ensure delivery of utmost outcomes to company clients while making sure the teams are well taken care of.• Analyze performance against budget, operating plans, standards & apply results to develop required changes in daily operating procedures to meet desired outcomes.• Ensure staff performance through coaching, counseling, disciplining, mentoring, planning, monitoring, evaluating job performance & rewards.• Maintain cooperative relationships among the team members by communicating information, responding to requests, building rapport & participating in problem-solving activities.• Ensure the project roadmap & specific deliverables are clear/ achievable & identify/ advise appropriate metrics for the project success.• Engage with other Team Leads change to determine the depth & breadth of the impact of the program on the client organization/ portfolio & develop strategies to minimize the impact.• Plan, monitor & manage projects from initiation through completion through the project life cycle.• Execute projects according to predetermined timelines, guidelines, budgets & quality control measures.

• Handled the overall operation & managed the US based clients, including medical billing, VOB & posting processes related to US revenue cycle management (RCM).• Built solid productive internal & external relationships through supporting, networking & teambuilding.• Led/ supported company-wide continuous improvement efforts through the implementation of lean processes & industry best practices.• Handled the AI automation project RCM Brain successfully.

• Ensured that a quality, integrated software solution is delivered in a timely manner, at budget & to our client's satisfaction.• Optimized operations that span the entire enterprise of an organization, from strategy to implementation operation.• Assist clients achieve impact & value from their investments in both people & technology that support enterprise-wide operations, as well as solutions for specific functions in the organization.• Upgrade older software versions & train clients to ensure their success with the product.

• Define & document the system operations/ processes, analyze the business requirements, as well as carry out change requests for system enhancements & process improvement.• Facilitate the standardization of ERP processes throughout the Group.• Assist in the work processes & workflow in other non-ERP areas.• Comply with all applicable systems development processes & project management best practices.• Standardize processes to provide consistency in systems delivery & support.