• I focus on team management, team development, and teamwork.• I lead the university's team of instructional technology experts in support of teaching and learning.• My group provides resources, tools, and methods that help tech-related learning activities succeed.

• Oversaw client service and technical support operations of NYU's web publishing platform.• Administered multisite WordPress network of 12K+ websites, plus scores of plugins and themes.• Consulted faculty, administrators, and researchers in user experience, content management, digital accessibility, and instructional technology.• Implemented workflows for knowledge-sharing, knowledge transfer strategies, and knowledge content audits using ServiceNow.• Supervised small staff in quality assurance checks and user documentation upkeep.• Scaled self-service support models across the university to boost the user community's productivity and satisfaction.• Solved technical issues related to accessibility compliance, data migration, and integrations.• Served as Tier 3 support manager and subject matter expert for the institution's content management and website producing platforms.• Analyzed support data to identify common use cases, knowledge gaps, and service risks.• Used metrics to increase scalable solutions, improve metadata, and automate where possible.• Evaluated, tested, and maintained system-wide configurations for changing user experience needs.• Was responsible for IT service content strategy and messaging, plus consistent style and standards.• Held prior roles in this NYU IT group as Educational Technologist and Instructional Media and Technology Specialist.

• Scaled an online software training program for a global academic community.• Worked closely with stakeholders to adopt solutions, accept change, and adapt behavior.• Trained distributed workforce in remote instruction strategies and hybrid learning practices.

• Provided academic technology support to faculty and staff in a global IT service structure.• Applied hybrid learning strategies to instructional design, media and materials.• Delivered remote instructional support and self-paced training media to upskill clients.

• Taught a synchronous online graduate course about News Innovation and Media Startups.• Covered entrepreneurship, business modeling, product development, and marketing.• Designed and developed this fully online course a year prior to the pandemic.

• Taught advanced digital media skills in the J-school's "Interactive Journalism" program.• Ran onboarding trainings and provided consultative support to students, faculty, and staff.• Applied hybrid learning strategies to my instructional design, media, and materials.• Covered data science skills and ways to use empirical methods for news reporting.• Covered web development skills and ways to produce news reporting in professional packages.

• Taught a graduate course on data science skills for journalism students.• Covered data research, data extraction, and data optimization.• Guided students in analysis techniques using leading software and tools.• Covered statistics basics: aggregates, averages, percentages, and rates.• Covered command line techniques for data manipulation and management.• Covered data visualization design, plus basic GIS mapping.

• Co-taught a gradutate course on interactive web development.• Guided journalism students in creation of interactive reporting.• Covered HTML5, semantic tagging, and information architecture.• Covered CSS3, the box model, and table-less structuring.• Covered responsiveness and mobile-first design techniques.• Covered UI/UX, plus JavaScript and jQuery programming.

• Led WordPress workshops for new faculty and student orientation.• Covered content management and digital publishing best practices.• Covered Core functionality, collaborative features, and plugin integration.• Taught a WordPress elective covering basic PHP, Loop anatomy, and child themes.

• Researched commercial and nonprofit companies to produce business rankings.• Converted and cleaned large datasets. Built informative dashboards.• Responded to newsroom requests for stats, facts and data visualization.• Performed information gathering via EDGAR/SEC, FOIA, LexisNexis, Bloomberg.

• Managed Drupal environment for mid-sized museum. Executed site relaunch.• Administered the Drupal publishing platform to suit needs, configuring settings and customizing features.• Analyzed user activity metrics using Google Analytics and produced visualized reports using Tableau.• Helped the institution digitize its artifact collection and its online educational resources.• Helped administer the fundraising CRM database and trained colleagues how to use it.

• Produced multimedia news content packages for major news site.• Launched, administered, and managed 10 high-traffic blogs by TIME columnists.• Built interactive tool for magazine's Q&A section.• Used analytic dashboards to measure user behavior and monitor site activity.

• Managed web projects for design firm, handling QA, communications, and code.• Coordinated project requirements and team workflows for all projects.• Worked closely with brand clients including adidas, Sony Music, Iman Cosmetics.

• Covered business news and edited major stories for popular monthly business publication.• Edited "Facts & Figures" section, producing numbers-driven business stories.

• Managed web production and editorial content at early social network.• Coordinated projects between design, development and ad sales teams.• Worked closely with engineers and marketers to build and monetize interactive apps.• Hired and supervised assistant producers.

• Maintained online version of PC Magazine.• Expanded site's features by building interactive product guide and rating tool.• Produced tech content packages, reviews and news.

• Prevented libel suits by fact checking editorial features on tight deadlines.• Conducted extensive research with copyediting team to ensure accuracy.• Helped launch newspaper's website, laweekly.com.• Contributed features, reviews and interviews.