Umer Malik Email & Phone Number

Lahore, PK

Pakistan

• Gather consumer insights using technology platforms such as Google Trends, Firebase, Game Analytics and implementing actionable items for implementing revenue growth management.
• Improve market share and profitability by analyzing data and focusing on business organic and in organic growth.
• Gather market and consumer insights and market testing of new avenues for the business enhancement to increase revenue and profit growth.
• Analyzing data trends for product pricing and launching platforms to identify opportunities for business/revenue/profit growth
• Competitive Landscape analysis to explore business expansion opportunities.
• Explore JV’s and partnerships for business expansions resulting in revenue growth.

Lahore

• Managing and creating performance dashboards for C level interactions during presentations for identifying actionable items.
• Creating tailored activation process for the consumers for product promotions by identifying levers that play role in value creation.
• Devise execution plan for business strategy for maximizing revenue from the telco’s retail operations by using data via Microstrategy to slice and dice the data.
• Evaluation of retail performance and execution of results to maximize output from retail channel based on historical data with a view at SKU, geographical and territory sales.
• Analysis of sales/revenue across all business lines (such as prepaid, postpaid, MFS) by managing pricing (via promos) and assortment at retail channel.
• Launching of new initiatives around business development along the areas such as retail development, data, devices, MFS, Mono brand using vast datasets available as a Datawarehose output.

• Data gathering and analysis of internal as well as external operations of the organization.
• Analytical framework deployment for Jazz Sim verification Project to ensure revenue growth along with managing government guidelines.
• Timely delivery of data analytical projects to the business and having high impact on front end staff performance.
• Ad-Hoc reporting and analysis as per interdepartmental requests.
• Empowering the channels with business critical Android Applications for enhanced performance.
• Generate creative solutions; Use feedback to modify designs; demonstrate attention to detail.

• Detailed analysis of Consumer data with predictive modeling to identify potential churners and get them back on board to maximize revenue and customer base.
• Manage end to end customer lifecycle starting from new sale till customer’s end of life.
• Meeting Business KPI’s using advanced technical platforms to communicate with internal and external stakeholders.
• Performance measure dashboards for the C Level officials to present better picture of the business and improvement areas to increase revenue.
• Implementation of next best action (NBA) for upselling of products to the inbound callers on the call center.
• Micro segmentation of customer base to have targeted pool or BTL campaigns using advanced analytics tools.

Lahore

• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Managing application development for the organization for achieving business goals.
• Resource planning for the projects to the optimal level for lower operational cost to achieve desired goals within specified timelines.
• Manage client engagement services and solution implementations for data warehouse including BI reporting.
• Foster customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
• Manage cost budget to allocate overall cost estimate to individual tasks.

• Planning and Implementation of Number Portability Gateway - MNP Solution by Telcordia.
• Liaison between application vendor, Database Vendor and Operating System Vendors for successful implementation along with numerous departments within the organization.
• Mobilink’s Billing System Databases futuristic planning.
• Quality Improvement of all IT operational processes.
• Hands on operations experience on Number Portability Gateway.

• Planning and Implementation if Interconnect Billing Solution - InterconnecT V7 by INTEC.
• Planning and Implementation if Auto Reconciliation Solution - Auto Reconciliation by INTEC.
• Planning and Implementation if Intermediate - Mediation Solution by INTEC.
• Voice Over IP Telephony (VOIP), SMS, MMS charging Implementation on Interconnect.
• Planning and Implementation if Revenue Assurance System - RAID by WEDO.
• Liaison between application vendor, Database Vendor and Operating System Vendors for successful implementation

• Application, Database and Operating System Administration of Interconnect Billing Operations - EHPT SETTLER.
• Data Center Migration Planning and Migration Planning and Roll out.
• System Administration of Billing System - Long Distance International (LDI).
• Documentation of SOP's and IT Operations Manuals.

Mba, General Management

Bsc(Hons), Computer Sciences