• Directing and overseeing projects execution and operational functions

• Oversight of nationwide quarterly network routine maintenance inspections, encompassing the identification and mitigation of network risks in adherence to established protocols.• Administration of Provisional Acceptance Certificate (PAC) and Final Acceptance Certificate (FAC) procedures, ensuring compliance with contractual obligations and regulatory standards.• Proactive engagement with clientele to facilitate the negotiation and execution of maintenance contracts, fostering sustained client satisfaction and retention.• Adherence to project timelines through meticulous planning and execution, ensuring timely completion of projects in alignment with organizational objectives.• Leadership and coordination of project implementation and Operations & Maintenance (O&M) teams, fostering synergy and efficiency across all phases of project execution.

• Provisioning comprehensive Level 2 and Level 3 support services, encompassing a diverse range of operational activities to ensure the seamless functioning of network infrastructure.• Efficient management of various tasks within Network Operations, including the handling of Trouble Tickets, resolution of customer complaints via Network Management Systems (NMS), proactive monitoring of alarms, and meticulous incident reporting to uphold service reliability.• Proficient analysis of GPON Links Utilization, addressing operational concerns to maintain network stability and facilitating capacity expansion initiatives as necessary.• Collaborative coordination with cross-functional teams including MMBB Core, Service Desk, Field, Metro, and PIE teams to expedite the resolution of reported issues and optimize service delivery.• Active participation in change management processes, liaising with entities such as the NNOC and other pertinent platforms to review and approve proposed change activities, ensuring minimal disruption to network operations.• Timely implementation of prescribed rectifications and preventive measures disseminated by FiberHome Headquarters, ensuring optimal network performance and operational efficiency.• Interface with on-site engineers to promptly identify and address technical challenges that may arise during both engineering and maintenance phases, fostering a proactive approach to issue resolution and service enhancement.

• Supervising the installation of server racks and equipment, ensuring adherence to best practices and standards for optimal performance and safety.• Facilitating the installation of Microsoft Windows and MS Office applications on client PCs, ensuring seamless integration and functionality within the network environment.• Undertaking the Operation and Maintenance (O&M) responsibilities for deployed Network Elements (NEs) and associated entities, ensuring their continued functionality and performance optimization.• Conducting routine patching and version upgrades to maintain system integrity and security posture, mitigating potential vulnerabilities and enhancing system capabilities.• Delivering comprehensive training sessions on FiberHome Access Network products to internal and external stakeholders, empowering them with the necessary knowledge and skills for effective utilization.• Liaising with the Pakistan Telecommunication Authority (PTA) to facilitate the issuance of Type Approval letters for FiberHome devices, ensuring compliance with regulatory requirements.• Performing regular maintenance inspections of the Access network infrastructure, proactively identifying and implementing preventive measures and solutions to address highlighted issues in inspection reports.• Proficiently identifying and resolving technical problems, leveraging troubleshooting methodologies and expertise to ensure minimal disruption to network operations.• Managing the process for provisional acceptance (PAC) and final acceptance (FAC) cases, ensuring all contractual requirements are met and documented accordingly.• Handling technical cases within the internal ticketing system, diligently tracking and managing the resolution process to ensure timely and effective problem resolution.• Providing expert technical support for both major and minor issues, delivering timely assistance to mitigate impact and restore normal operations.

• Facilitating comprehensive training sessions on FiberHome Access Network products, ensuring participants gain proficiency in product features, functionalities, and deployment best practices.• Engaging with the Pakistan Telecommunication Authority (PTA) to oversee and expedite the issuance of Type Approval letters for FiberHome devices, ensuring compliance with regulatory standards and facilitating market access.• Conducting routine maintenance inspections of the Access network infrastructure, systematically identifying areas for improvement and implementing preventive measures and solutions to address highlighted issues in inspection reports.• Employing robust problem-solving methodologies to promptly identify and resolve technical issues within the network environment, minimizing disruption and ensuring continuous operation.• Managing the process for both provisional acceptance (PAC) and final acceptance (FAC) cases, coordinating efforts to meet contractual obligations and finalize project deliverables.• Collaborating on the development and maintenance of key project documents including Responsibility Assignment Matrix (RAM), Scope of Work (SOW), GPON Project Map (GPM), Delivery Challan Form (DCF), and Project Implementation Plan (PIP), ensuring alignment with project objectives and facilitating effective project execution.• Providing responsive technical support for critical major and minor issues, leveraging expertise to swiftly address challenges and restore normal operations, thereby maintaining service continuity and customer satisfaction.

• Aligning closely with the operations team to ensure adherence to routine procedures and Service Level Agreement (SLA) commitments, fostering operational efficiency and meeting service delivery benchmarks.• Performing site surveys and generating detailed reports to assess infrastructure requirements, optimize network performance, and inform decision-making processes.• Monitoring the optical signal levels of uplink and downlink modules to maintain signal integrity and optimize network reliability.• Facilitating seamless connectivity and integration of all network equipment with Operations and Maintenance (O&M) terminals, ensuring streamlined management and monitoring capabilities.• Supervising fiber cutting and splicing activities to ensure precision and adherence to industry standards, minimizing signal loss and maintaining network continuity.

Got knowledge about power systems

Got knowledge about communication systems e.g. WLL BSC/MSC

Learnt to operate all the devices and instruments

Kept the computer well maintained, functioning, running smoothly, updated and antivirus protected

Kept the Auto-Tech database functioning and updated