Malik (Ahmed) Williams
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Malik (Ahmed) Williams Email & Phone Number

Program Manager | Project Management Consultant | Certified PMP at ITC Management Group
Location: Dallas-Fort Worth Metroplex, United States 7 work roles 2 schools
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Current company
ITC Management Group
Role
Program Manager | Project Management Consultant | Certified PMP
Location
Dallas-Fort Worth Metroplex, United States
Company size
68 employees

Who is Malik (Ahmed) Williams? Overview

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Malik (Ahmed) Williams is listed as Program Manager | Project Management Consultant | Certified PMP at ITC Management Group, a with 68 employees, based in Dallas-Fort Worth Metroplex, United States. AeroLeads shows a matched LinkedIn profile for Malik (Ahmed) Williams.

Malik (Ahmed) Williams previously worked as Sr. Program Manager III at Itc Management Group and IT Program Manager II at Itc Management Group. Malik (Ahmed) Williams holds Master'S Degree, Instructional Design & Technology, 3.91 from West Texas A&M University.

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Email format at ITC Management Group

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ITC Management Group

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Profile bio

About Malik (Ahmed) Williams

Results-driven IT Program Manager with over a decade of experience managing complex, multi-stage projects within diverse industries, including federal programs, retail, and third-party logistics. Proven track record of delivering projects on time and within budget, achieving significant cost savings, and enhancing team productivity. Adept at leading cross-functional teams, implementing risk reduction strategies, and driving continuous improvement and innovation. Recognized for outstanding leadership and project execution, with a strong emphasis on client satisfaction, strategic planning, and resource optimization. Skilled in Agile methodologies, change management, and technical writing, with advanced proficiency in Microsoft Office and project management tools. Dedicated to fostering a collaborative team environment and developing talent to meet both organizational and individual career goals.

Current workplace

Malik (Ahmed) Williams's current company

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ITC Management Group
Itc Management Group
Program Manager | Project Management Consultant | Certified PMP
tampa, florida, united states
Website
itcmanagementgroup.com
Employees
68
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7 roles

Malik (Ahmed) Williams work experience

A career timeline built from the work history available for this profile.

Sr. Program Manager Iii

Current
Itc Management Group

Dallas-Fort Worth Metroplex

May 2022 - Present

Sr Project Manager

Signet

Dallas-Fort Worth Metroplex

- Led the enterprise wide in sourcing of Signet's eCommerce business from GSI Radial into the Signet Dallas contact center with budgets up to $10M - Led the design & development of the UX interface for the contact centers CIC softphone integration into the Hybris - Oversaw the integration of shippers (US & Canada) API across all required internal contact center systems & applications - Led the redesign & routing strategy for the guest facing & store facing IVR - Led cross integration & Implementation of our chat application (bevy Up ) into our interactive intelligence CIC - Led the contact center's operational strategy for new processes & procedures, such as carrier claims (lost or damaged items), item returns / exchanges, etc. - Led the implementation of our outsourcer, Teleperformance, in Mexico city with a total budget of $1.3 million, ending with a positive cost variance of $245,000 -Led the design, development, and implementation of our company's initiative to integrate a full-fledged knowledge management system (confluence), led the credit portfolio transition from City Bank to Comenity , & led the implementation of Service Now in our Signet Contact Center.

Sep 2014 - Jan 2017

Project Manager

Speed Commerce

Dallas/Fort Worth Area

Project manager responsible for managing the implementation of all center training programs and knowledge management systems. • Managed the implementation of a companywide LMS ( Engage learning) & knowledge management system (Moodle) • Managed the creation a companywide KB for both call center and warehouse operations team, creating a team of SMEs for organizational knowledge growth • Managed the redesign of all contact center training ending with courses100% on paper to 75% online, creating instant trainee feedback

May 2013 - Aug 2014

Instructional Designer

Speed Commerce

Dallas/Fort Worth Area

Offered direction/trainings in course planning, professional development, special education, & standardized testing practices/ improvements• Served as liaisons between teachers &administrators• Developed assessment measures that examined student needs academically & their growth throughout the school year.• Created & taught core curriculum objectives using power points, prezi’s, and lecture notes• Prepared coursework materials, resources, & homework assignments in accordance to the state of Texas department of education guidelines/curriculum • Recorded & maintained accurate student attendance records & grades• Recognized by Teacher Advancement Program (T.A.P) for students high test scores & high scores on teachers spot observations

Jun 2011 - May 2013
Team & coworkers

Colleagues at ITC Management Group

Other employees you can reach at itcmanagementgroup.com. View company contacts for 68 employees →

DC Dianne Chen Dianne Chen Colleague at Itc Management GroupGreater Tampa Bay Area, United States View → CK Cooper Kauphusman Cooper Kauphusman Colleague at Itc Management GroupReston, Virginia, United States View → PS Praveen S Praveen S Colleague at Itc Management GroupTamil Nadu, India View → JT Joshua Tolbert, Ccna, Ccnp, Ccie, Cism Joshua Tolbert, Ccna, Ccnp, Ccie, Cism Colleague at Itc Management GroupAlpharetta, Georgia, United States View → MF Md Faisal Khan Md Faisal Khan Colleague at Itc Management GroupPlano, Texas, United States View → KS Kattiboyena Siva Prasad Kattiboyena Siva Prasad Colleague at Itc Management GroupErnakulam, Kerala, India View → AP Ajay Pal Ajay Pal Colleague at Itc Management GroupAgra, Uttar Pradesh, India View → CM Chika Mordi Chika Mordi Colleague at Itc Management GroupDallas-Fort Worth Metroplex, United States View → JW James Wheeler James Wheeler Colleague at Itc Management GroupDenver, Colorado, United States View → JR Jacob R. Jacob R. Colleague at Itc Management GroupNorth Vancouver, British Columbia, Canada View →
2 education records

Malik (Ahmed) Williams education

Master'S Degree, Instructional Design & Technology, 3.91

West Texas A&M University

I thoroughly enjoyed the program. I especially liked the group work, comprised of students from different nationalities, so we gained some.

Bachelor'S Degree, Humanities And Minor In English

University Of Houston-Victoria

Activities and Societies: Student Academic Association, University of Houston- Victoria, Victoria, Texas- August 2010-Decemeber 2011•.

FAQ

Frequently asked questions about Malik (Ahmed) Williams

Quick answers generated from the profile data available on this page.

What company does Malik (Ahmed) Williams work for?

Malik (Ahmed) Williams works for ITC Management Group.

What is Malik (Ahmed) Williams's role at ITC Management Group?

Malik (Ahmed) Williams is listed as Program Manager | Project Management Consultant | Certified PMP at ITC Management Group.

Where is Malik (Ahmed) Williams based?

Malik (Ahmed) Williams is based in Dallas-Fort Worth Metroplex, United States while working with ITC Management Group.

What companies has Malik (Ahmed) Williams worked for?

Malik (Ahmed) Williams has worked for Itc Management Group, Signet, and Speed Commerce.

Who are Malik (Ahmed) Williams's colleagues at ITC Management Group?

Malik (Ahmed) Williams's colleagues at ITC Management Group include Dianne Chen, Cooper Kauphusman, Praveen S, Joshua Tolbert, Ccna, Ccnp, Ccie, Cism, and Md Faisal Khan.

How can I contact Malik (Ahmed) Williams?

You can use AeroLeads to view verified contact signals for Malik (Ahmed) Williams at ITC Management Group, including work email, phone, and LinkedIn data when available.

What schools did Malik (Ahmed) Williams attend?

Malik (Ahmed) Williams holds Master'S Degree, Instructional Design & Technology, 3.91 from West Texas A&M University.

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