It took me more than 3 year to learn the secret about customer-oriented technological solutionsservices and project management, but since then, something unexpected has happened.I embarked on my professional journey with a Gerry’s Visa and Ufone Company as CustomerServices Representative back in 2011 and 2012 and ended up as the CEO of the leadingsoftware company in Pakistan, Softbit Services. I believe sky is not the limit. This is why I aspireto go beyond the possible, delivering the exceptional and extra-ordinary technological solutionsto the customers who need state-of-the-art technological solutions for their business.With proven experience In the IT industry, I successfully launched Softbit Services inIslamabad,Pakistan and demonstrated the higher growth in the project completion and customer’s growth from all over the world. At Softbit Services, I have a team of creative and dedicated softwaredevelopers and android developers who strive to provide cutting-edge solutions to thecustomers that align with their business goals.

Working as a Customer Service Representative was the best experience to add on in my life, I have learnt how to interact with different people while solving their problems, issues, and queries.A Customer Service Representative’s duty is to support customers, and my main responsibility is to cover lots of duties, such as:Providing introductory information to new customersEnsuring that customers are satisfied with products or servicesLetting customers or clients know about additional products or servicesDetermining the quickest, most effective ways to answer a client’s or customer’s questionsTroubleshooting common issues with a product or serviceWorking with a team of CSRs and other departments to find appropriate solutions.

Gerry's has been the pioneer of Visa DropBox services in Pakistan since 1998. Their unmatched expertise in this service has earned them the trust of numerous, and while working in their utmost professional atmosphere as Customer Service Representative my duties were: Make sure that the Visa procedure is completed without any hiccups and overlook the entire document.Ensure timely attainment of all documents and their completion for the Visa process.Assisting clients with the completion of paperwork, and ensuring that this is submitted on time to the concerned embassy.Keeping up-to-date with alterations to immigration laws.