✩✩Malinda Song Alford, Realtor®✩✩ Email & Phone Number

Columbia, South Carolina, United States

Elgin, South Carolina

• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms• Determine clients’ needs and financials abilities to propose solutions that suit them• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing• Perform comparative market analysis to estimate properties’ value• Display and market real property to possible buyers• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)• Manage property auctions or exchanges• Maintain and update listings of available properties• Cooperate with appraisers, escrow companies, lenders and home inspectors• Develop networks and cooperate with attorneys, mortgage lenders and contractors• Promote sales through advertisements, open houses and listing services• Remain knowledgeable about real estate markets and best practices

Columbia, South Carolina Area

Columbia, South Carolina

• Responsible for managing the Early Out / Collections department to include the duties of staffing, training, and strategy.• Responsible for developing and delivering on the Early Out operating plans/goals.• Accountable for managing an overall expense budget and delivering an excellent Employee Experience.• Directs the overall daily activities of the department while adhering to regulatory and compliance requirements, creating a patient centric experience and analyzing as well as improving team outcomes.• Proactively identify issues/escalations, performance gaps/trade-offs to ensure delivery.• Identify and implement strategies to build a high performing team including a supervisory leadership pipeline, creating a regulatory/compliance culture and leading a large non- exempt team.• Drive employee satisfaction and business outcomes through unique and engaging techniques including contests, team collaborations and on-going communication.• Manage a multi-shift workforce in a demanding and high volume call center environment.• Proficient in understanding insurance relating to deductibles and co-pay.• Ability to establish, maintain and measure company metrics• Manage and uphold the company policies and procedures• Complete quality review of workforce performance and work schedules.

• Responsible for obtaining, verifying, and collecting insurance information from patients, and clients. • Uploading client systems and following up with insurance companies for timely payment.• Perform all duties pertaining to claim submission and follow up established procedures. • Assists in the preparation of management reports for financial indicators.• Analyze reports to maintain acceptable levels of accounts receivables.• Perform all duties pertaining to claim submission and follow up established procedures. • Responsible for the maintenance and current knowledge related to company regulations.

• Provides project management support and oversight of assigned accounts/facilities.• Focuses on the hospital revenue cycle, helping customers to optimize revenue, improve cash flow and strengthen their financial position to benefit overall project success.• Focuses on continuous improvement of team efficiencies and RCS collection techniques to provide accelerated accounts receivable recovery.• Performs on-site resolution-oriented billing and collection follow-up to achieve cash recovery and A/R goals of project assigned hospital receivables at customer site locations.• Ensures procedures are followed regarding compliance, quality and customer service. • Works with customer and business office staff to identify and resolve issues. • Assists with internal and customer reporting. • Analyzes A/R to identify payer trends and initiates spreadsheets for submission of appeals and payer negotiations. • Prepares reports and gathers information to effectively collect and resolve outstanding accounts.

Columbia, South Carolina Area

• Responsible for maintaining appropriate schedule for a staff of 14 employees. Maintains performance and attendance file and conducts annual evaluation on appropriate employees. Assists employees in their duties as needed.• Developed and maintained policies/procedures for billing, collections, and refunds.• Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity. • Reviews, coordinates, and updates all payment options and methodologies to insure accurate and timely collection of revenue • Readily available to assist and explain to other employees and patients hospital billing and collection policies and procedures. Conducts monthly meetings, training sessions and workshops with employees. Attends various conferences, seminars and workshops to remain aware and abreast of innovations and pertinent developments. Keeps abreast of all billing regulations and compliance policies and communicates information with staff.2011-2012 Team Leader, Medicaid/Tricare Programs• Perform all duties pertaining to claim submission and follow up established procedures. Monitor the processing of an assigned percentage of Medicaid/Tricare accounts.• Assists in the preparation of management reports as necessary, to track financial indicators.• Analyze reports necessary to maintain acceptable levels of accounts receivables.2008-2011 Representative II, Medicare Programs • Assist government reimbursement management in coordinating the billing process between facility and payer.• Billing timely and aggressively collect monies from state and federal agencies.• Research and audit accounts to verify charges, coding, and procedures.• Assure all billing for Medicare is processed in accordance with institutional/departmental policies and governmental regulations.