Malinda Fraleigh Email & Phone Number

Gainesville, Florida, United States

• Take lead alongside IT project management to manage corporate projects as they pertain to the Underwriting department• Work parallel with other business users to identify the business requirements associated with corporate projects• Prepare documentation for ad-hoc system enhancements requested by Underwriting management• Manage the Underwriting decisioning engines, impacted by business decisions and product changes• Develop a knowledge base for the Underwriting department using SharePoint

Gainesville, Florida

• Work parallel to IT project management to manage corporate projects as they pertain to underwriting• Perform user interface testing for all production releases, critical issue releases, ImageRight changes, and rater changes• Coordinate the relationships with our external vendors• Provide day-to-day and post-production release troubleshooting assistance to underwriting staff• Prepare documentation for ad-hoc system enhancements requested by underwriting management• Manage the underwriting raters, impacted by business decisions and product changes

Appleton, Wi

• Maintained and supported applications using DocuMaker, DocuMaker Studio, SQL database and COBOL• Analyzed client requirements in order to define and prepare solutions to business needs • Performed assigned project tasks in a highly interactive team environment while maintaining a productive and positive atmosphere

Neenah, Wi

• Participated in the global implementation of BMC Remedy incident & change management software• Assisted the Remedy Administration team in deploying & maintaining the IT Service Request Portal• Partnered with teams in Europe and Latin America to acquire translations in French, Finnish, Portuguese, and Spanish for portal forms and notifications• Created documentation of processes & procedures used while working with BMC Remedy• Participated in a customer survey committee designed to improve the survey process

Bachelor’S Degree, Information Systems

Emphasis in Enterprise Technology

Information Systems