A technical support engineer troubleshoots and resolves technical issues for customers, utilizing their problem-solving skills, product knowledge, and excellent communication abilities to ensure customer satisfaction and product success.Provided expert technical assistance and support to end-users and clients, ensuring optimal functionality of software and hardware systems. Diagnosed and resolved technical issues, both remotely and on-site, while maintaining high levels of customer satisfaction.Collaborated with engineering and product teams to troubleshoot complex problems and implement effective solutions. Conducted training sessions and created comprehensive documentation to enhance user knowledge and system performance. Managed service requests,tracked performance metrics, and ensured timely resolution oftechnical incidents

As a US IT Recruiter Sourced, screened, and recruited IT professionals for various roles across the US. Managed the full recruitment cycle from job requisition to candidate placement. Built and maintained relationships with clients and candidates, ensuring alignment with job requirements and company culture. Utilized various sourcing methods and tools to identify top talent and provided regular updates on recruitment progress.

As a Mapping Technician, I ensured data accuracy and precision by conducting detailed geospatial analysis and performing essential surveying tasks. I utilized advanced mapping software to create and update comprehensive maps, integrating various data sources to produce reliable and detailed cartographic materials. My role involved executing fieldwork to validate information and correct errors, maintaining the integrity of mapping data. I tailored mapping solutionsto meet specific client requirements and project needs while implementing quality assurance practices to ensure high standards in all deliverables.Conducted field surveys and collected geographic data to create and update maps andspatial databases. Utilized GIS software and mapping tools to analyze and interpret geographic information. Ensured accuracy and consistency of mapping data and provided technical support forspatial data projects. Collaborated with engineers and plannersto integrate mapping data into various applications and reports.