Malini Patel Email & Phone Number

United Kingdom

United Kingdom

Northampton, United Kingdom

Northampton, United Kingdom

Northampton, United Kingdom

• Using expertise and strong interpersonal skills to deliver Leadership and Management Development programmes throughout the business • Design and development of ‘pick and choose’ modules for in-role Branch Manager behavioural training with a view to develop further to fully utilise the 70/20/10 approach (Jan 2016)• Re-design of core Leadership programmes with emphasis on Blended Learning and 70:20:10 approach• MBTI Step I Coaching and Insights Discovery sessions both one to one and group workshops• Ably assisting 12 Project Managers to achieve success through focussing on improved behaviours

• Undertaking a multi-faceted role following the merger of T-Mobile with Orange with involvement in the design and development of key products and services• Coaching a team of five members of staff, contributing to their ongoing development and equipping them with the skills required to facilitate the achievement of personal and business objectives • Spearheading the definition of Design Quality Standards and Design Principles for all Designers across the company to use as a benchmark• Liaising with senior stakeholders to establish the requirements for a new Managed Learning Services Provider to enable reduced costs and improved training course standards

Field Based, Uk

• Playing a pivotal role in the design, development and project management of innovative training interventions for products and services• Periodically reviewing the effectiveness of training programmes and identifying opportunities to maximise return on investment• Adopting a creative and innovative approach to the development of solutions, including e-learning solutions, with the emphasis on increasing employee engagement and advocacy• Successfully developing capabilities needs analysis to facilitate training programmes that align business areas such as Consumer and Enterprise those to specific Products and Services training. • Achieving recognition for consistently delivering highly effective business critical training solutions within tight timescales • Responsible for designing and building training courses for retail stores across two divisions including co-writing the retail induction and facilitating residential retail inductions• Working in close conjunction with external suppliers to coordinate the delivery of leadership development workshops• Providing management and support to other members of the team across two regions and acting as a coach and mentor• Project managing the successful regionalisation of the retail induction programme into a more streamlined modulated format•Collaborating with an external company to rewrite the entire Retail Induction programme incorporating the fundamentals of NLP•Successfully developing business critical training interventions for delivery across 350 stores as well as retraining more than 300 existing retail sales team members to support the UK business strategy •Evaluating store customer service levels and making subsequent recommendations for the implementation of initiatives to enhance the customer experience

• Playing a key role in ensuring that the highest standards of customer service are delivered at all times • Liaising extensively with consumers and small business clients to establish their specific requirements before advising them of the most appropriate solutions accordingly• Managing and motivating a team of eight members of staff and coaching them to facilitate the achievement of challenging monthly sales targets • Instigating the recruitment and ongoing development of the Sales Advisors and Store Managers