Malini Vittal Email & Phone Number

Carlsbad, CA, US

New Delhi, Delhi, IN

ROI-focused product roadmap, direction, and GTM strategy to scale the business globallyOrganization design to establish customer success and data science teams

San Diego, US

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Stamford, CT, US

• Built a 450-person organization to achieve 90% retention goal for $4B business through analytics, digital products, and data science. Developed innovation pipeline, incubated, and evolved innovative product and.
• Secured $2M funding, launched an analytically driven digital customer success product and team that automated customer performance analysis, capacity utilization, meeting facilitation, talk track on client priorities.
• Expanded data offerings with advanced analytics and statistical tools for real-time actionable insights to C-level executives, service, and sales leaders, enabling company performance tracking, customer analysis and.
• Developed risk prediction products based on internal and external data, reducing high-risk customers by 10% for technology products. Collaborated with C-level and mid-level client teams to enhance the products.
• Coached leaders and managers to expand their influence and impact across the senior leadership and C-level stakeholders.
• Initiated diversity efforts in recruiting; increased women in junior positions by 30% and 20% in Director and VP roles.

Stamford, CT, US

• Conceptualized and built a service analytics platform, including customer usage, associate capacity and utilization, and personalized client engagement plans, to drive YoY retention (+1%). Enabled Customer Success.
• Built advanced analytics, data science, and digital business products teams in India, Singapore, and London to derive customer insights, build data strategy, lead product ownership, and coached leaders and teams on.
• Created an automated real-time data platform for cross-functional team collaboration, delivering high-priority insights, capacity utilization and recommendations to increase output, reducing delivery time of critical.
• Increased client engagement by 25% for a $1B end-user business by developing an AI-driven client interest prediction product, scanning millions of unstructured datasets, and crawling external public natural language.
• Led team in the creation/launch of an automated retention forecasting product detailing retention probability, capacity planning and utilization deficits, enabling the C-level to address retention issues earlier in the.
• Built email campaign management product for $600M events business, leading to a 10% increase in ticket usage in pilot. Collaborated with clients to understand product needs and enhancements.

Stamford, CT, US

• Managed transformation of Gartner.com and product analytics, increasing customer engagement by 25%. Oversaw $2M budget in the development of AI-driven omnichannel digital marketing platforms; led 4 scrum teams of 28.
• Developed omnichannel product strategy by integrating automated customer analytics with technology. Coordinated communication effort with internal and external clients, driving 50% spike in clients actively using the.
• Innovated a data optimization model to consolidate all enterprise data into one warehouse, building comprehensive client touch strategy. Coached a team of data cleansers and data engineers to construct a clean data.
• Implemented AI-driven APIs personalized by client throughout the portal, increasing client monthly logins from 50% to 70% and asset usage by 40% (Research, Events, Peer Connect, Inquiry); UX optimized for mobile and.
• Scaled and built GTM strategy for technology and supply chain advisory products post two acquisitions through customer research, data-driven insights to determine user experience, and A/B testing, resulting in a.
• Increased repeat customer engagement by 30% through a comprehensive alert system for clients and revamp of digital experience on Gartner.com; enabled by web analytics and tracking models to evaluate engagement with the.

Stamford, CT, US

• Led integration of product UX, content and personalization, and customer engagement for 2 acquisitions. Led digital experience, product subscription pricing, and SLAs.
• Launched new crowdsourced review product, Gartner Peer Connect, serving over 100K clients, including CIOs, garnering 20% increase in logins and YoY retention impact of 6%.
• Conceptualized, piloted, and scaled AI-driven product to package personalized content against clients’ mission-critical initiatives (Gartner Business Wizard); increased engagement with product by 25% through iterations.

Stamford, CT, US

• Drove overhaul of search and improved user experience across Gartner.com portal; evaluated search engines, developed personalized recommendations, and customized features while leading $1M initiative.
• Led overall client engagement growth by 20% and integrated all categories into main search that grew engagement with ancillary products from 20% to 50%.

Stamford, CT, US

Bangalore, Karnataka, IN

Led the effort to evaluate entry into Workforce Performance Optimization product space. Formulated a fact-based roadmap for evaluation, product analysis, design and launch of the product. Led cross-functional teams to arrive at product features, pricing, servicing and on-going support. Recommended “product buy” (vs. make) that led to a change in senior.

Created and managed end-to-end a dynamic and personalized review portal where the consumer product reviews were personalized to a third degree of connection. Led the operational effort to conceptualize and develop marketing products that identified cross/up-sell opportunities based on data collected from multiple customer touch-points. Supported clients to.

Mumbai, Maharashtra, IN

Master Of Business Administration (Mba), Marketing And Finance

Ms, Operations Research And Finance

Ms, Applied Mathematics

Bachelor Of Science (Bs), Mathematics