Maliq Johnson Email and Phone Number
Dynamic IT professional transitioning from a successful career in sales and marketing. within my 10+ year career, I’ve acquired technical problem-solving, and data analysis skills. Adept at using technology to enhance customer satisfaction, maintain databases, and streamline processes. I’m currently seeking to leverage my strong troubleshooting, networking, and customer support skills in an IT support or systems administration role. Known for my ability to learn quickly and my collaborative spirit, I thrive in team environments, and am always open to new challenges. I’m eager to contribute to innovative tech projects, learn from industry leaders, and continue growing my expertise within a tech-forward organization.
Verizon
View- Website:
- verizon.com
- Employees:
- 151940
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Technical Solutions Consultant | Inside SalesVerizon Apr 2022 - PresentUnited States- Provided consultative sales and technical support for customers regarding Fios, 5G HomeInternet, and IoT solutions.- Assisted with setup, troubleshooting, and support for internet routers, modems, andgateways, ensuring seamless connectivity post-installation.- Explained high-tech terminology related to IoT, network configurations, and wireless servicesin simple terms to customers, improving their understanding of complex systems.- Managed a pipeline of over 200+ leads and provided personalized support, translatingtechnical details into user-friendly solutions.- Achieved a 90% customer satisfaction rating through effective problem-solving andcustomer education.- Streamlined lead management by automating data entry and tracking systems, improvingefficiency and increasing lead conversion rates by 34%.- Served as a point of contact for technical inquiries when supervisors were unavailable,providing leadership and resolving complex issues, leading to a 2.5% increase in teamperformance -
Customer Care & It Support RepresentativeEpiq Jan 2021 - Jul 2021United States- Investigated and resolved technical issues with account access and data discrepancies,handling over 20 accounts daily.- Improved case resolution time by analyzing system logs andescalating advanced issues to IT teams.- Managed high-volume customer inquiries (30+ daily) using CRM tools and Microsoft OfficeSuite for tracking and resolving customer concerns.- Ensured the accuracy of customer data within internal systems, maintaining a 90% qualityassurance score- Ensured compliance with data privacy standards. -
Medical Records It LiaisonCiox Health Mar 2018 - Sep 2020United States- Processed and maintained over 40+ medical record requests daily, utilizing Epic Systems toensure data accuracy, security, and compliance with HIPAA regulations.- Managed a team of 10+ employees, providing coaching and technical training on systemsand software use, resulting in a 60% improvement in productivity.- Collaborated with billing and other IT departments to ensure accurate integration of medical,financial, and insurance data, contributing to efficient billing processes.- Conducted quality assurance checks and system updates, ensuring the smooth operation ofdata handling systems. Utilized Microsoft Excel and Google Sheets for data reporting andanalysis.
Maliq Johnson Education Details
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Information Technology
Frequently Asked Questions about Maliq Johnson
What company does Maliq Johnson work for?
Maliq Johnson works for Verizon
What is Maliq Johnson's role at the current company?
Maliq Johnson's current role is IT Specialist | Graphic Design Consultant.
What schools did Maliq Johnson attend?
Maliq Johnson attended Tidewater Community College.
Who are Maliq Johnson's colleagues?
Maliq Johnson's colleagues are Julie Anne Kellett, Kike Aguilera, Rodney Bluck, Madhu Gaire, Jim Pham, Helvey (Clay), Brenna Jue, Cptd.
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1cioxhealth.com
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Maliq Johnson
Enterprise Business Development Rep @ Salesforce☁️ | Management Leader | Entrepreneur |Atlanta, Ga2boxlunch.com, desco-soft.com
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