- Provided consultative sales and technical support for customers regarding Fios, 5G HomeInternet, and IoT solutions.- Assisted with setup, troubleshooting, and support for internet routers, modems, andgateways, ensuring seamless connectivity post-installation.- Explained high-tech terminology related to IoT, network configurations, and wireless servicesin simple terms to customers, improving their understanding of complex systems.- Managed a pipeline of over 200+ leads and provided personalized support, translatingtechnical details into user-friendly solutions.- Achieved a 90% customer satisfaction rating through effective problem-solving andcustomer education.- Streamlined lead management by automating data entry and tracking systems, improvingefficiency and increasing lead conversion rates by 34%.- Served as a point of contact for technical inquiries when supervisors were unavailable,providing leadership and resolving complex issues, leading to a 2.5% increase in teamperformance

- Investigated and resolved technical issues with account access and data discrepancies,handling over 20 accounts daily.- Improved case resolution time by analyzing system logs andescalating advanced issues to IT teams.- Managed high-volume customer inquiries (30+ daily) using CRM tools and Microsoft OfficeSuite for tracking and resolving customer concerns.- Ensured the accuracy of customer data within internal systems, maintaining a 90% qualityassurance score- Ensured compliance with data privacy standards.

- Processed and maintained over 40+ medical record requests daily, utilizing Epic Systems toensure data accuracy, security, and compliance with HIPAA regulations.- Managed a team of 10+ employees, providing coaching and technical training on systemsand software use, resulting in a 60% improvement in productivity.- Collaborated with billing and other IT departments to ensure accurate integration of medical,financial, and insurance data, contributing to efficient billing processes.- Conducted quality assurance checks and system updates, ensuring the smooth operation ofdata handling systems. Utilized Microsoft Excel and Google Sheets for data reporting andanalysis.