Maliqa Jacobs Email & Phone Number

South Africa

Tygervalley, Cape Town

Responsibilities and tasks: Answer incoming calls and making outbound calls to follow up customer calls wherenecessaryData capturing escalate any queries orcomplaints to the appropriate channels toensure they are handled and resolved in atimely mannerDocument all call information according tostandard quality procedure, assist customerwith various billing queriesSet up appropriate payment schemes such asdirect debitsSubmit customer meter readings… Show more Responsibilities and tasks: Answer incoming calls and making outbound calls to follow up customer calls wherenecessaryData capturing escalate any queries orcomplaints to the appropriate channels toensure they are handled and resolved in atimely mannerDocument all call information according tostandard quality procedure, assist customerwith various billing queriesSet up appropriate payment schemes such asdirect debitsSubmit customer meter readings and issuebillsSort, distribute, research, manage and respondto requests ensuring service levelagreements (SLA’s) are met.Motivate and challenge team members tomaintain and improve performance andproductivity.Coordinate and liaise with team leaders tomaintain a positive workflow.Analyse procedures and make suggestions toimprove or build on. Show less

Century City, Cape Town

Responsibilities and tasks: Answer incoming calls and making outbound calls to follow up customer calls where necessary Data capturing escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner Assisting customers with tariff information Identify and escalate priority issues with vulnerability Document all call information according to standard quality procedure, assist customer with various billing queries… Show more Responsibilities and tasks: Answer incoming calls and making outbound calls to follow up customer calls where necessary Data capturing escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner Assisting customers with tariff information Identify and escalate priority issues with vulnerability Document all call information according to standard quality procedure, assist customer with various billing queries Set up appropriate payment schemes such as direct debits Submit customer meter readings and issue bills Promote and cross sell the UK client’s products and services to complementary existing products and enhance customer experience Show less

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Undergraduate, Banking And Financial Support Services