Malisa (Lisa) Goudy Email & Phone Number

Douglas County School District

Coordinate, organize and manage various projects for the Professional Development team.

Greenwood Village, Co

Write or revise standard quality control operating procedures, review reports and identify problems and suggest improvements, create and maintain schedules for directory listing loads, run macros and SQL entry for various spreadsheets and track completion, investigate listing escalation questions and reply via email or phone.

Centennial, Co

Provide excellent customer service by calculating purchases and providing help to customers. Interact with the public and maintain a high degree of ethics and pride in the products Tagawa sells. Build working relationships with numerous peers both in my area and throughout the entire store. Ensure 100% accuracy when handling cash, credit, checks and gift cards.

Greenwood Village

Provided support to senior level management on a daily basis while also managing a multi suite location of 150+ operations employees. Maintained a high level of confidentiality and respect for business decisions to improve the company outlook. Supported a team of 5 executive level leaders, 8 senior level managers, 3 supervisors while simultaneously also supporting an office of 135 employees for various requests. Extensive knowledge of business practice at the executive level and a thorough understanding of how to best support executives in a high stress, fast paced, environment. High level of professionalism, dedication and pride in every aspect and in every way.

Maintained and updated multiple tables in various platforms to secure and provide correct and up to date information on a daily basis. Validated accuracy for a multitude of departments and worked with IT to solve issues that arose. Identified "bottlenecks"​ and implemented new and improved processes and policies. Built positive and rewarding relationships with other analysts across the entire footprint of Dex. Was chosen to take on more table responsibilities through proven accuracy and timeliness. Was point of contact for the entire team due to friendliness, positive attitude and a "can do" approach. Verified and logged in deadlines while responding to daily inquiries and schedules. Identified and resolved system and account issues on multiple occasions.

Experience with various system conversion project jobs including: listings management, data entry manipulation, processing & creating cleanup reports & training process evaluations. Worked very closely with a multitude of different departments and forged positive working relationships as a result of collaboration and brainstorming encounters. Took on extra responsibilities and work as a result of timeliness and accuracy proven methods. Displayed a team player attitude and and maintained a positive attitude in the face of change and adversity.