Malisa Vieth, Mba Email & Phone Number

Saint Paul, Mn, Us

Grand Rapids, Michigan, United States

Eden Prairie, Minnesota, United States

Minnesota, United States

Provided internal Emotional Intelligence training for our internal team members including; individual contributors, sales team members, and leadership.

Eden Prairie, Minnesota, United States

I previously played an integral role in creating and transforming OneNeck IT Solutions Customer Experience and Customer Success organization. My position is dedicated to not only creating a brand new team and organization within OneNeck, but also driving to evolve our Customer Success team to one that is strategic, scalable, data-driven, and successfully providing our customers a positive return on investment. I am responsible for providing strategic leadership to our Customer Success team to ensure that the Customer Success Managers are having strategic and intentional conversations to understand what success looks like for each customer, which assists in strengthening our customer relationships and driving a seamless experience.• Development of our roadmap and strategy for customer success and how we evolve the team to ensure they are focused on success planning with customers, identifying new opportunities and leads, running plays that are meaningful to our customers, and building stronger partnerships • Driving cross-functional alignment so that all business units are playing a role in the Customer Journey with OneNeck. This includes working relationships across Sales, Engineers, and Architects, and Advanced and Professional Services• Creating a segmentation strategy for how we support our wide range of customers• Creation of KPIs that align with our overall OneNeck KPIs to measure the success of our Customer Success Managers and the success of our strategy implementation• Subject Matter Expert for Customer Success within the organization• Focus on how we manage at-risk customers to prevent churn• Implementation of standardized playbooks and roles & and responsibilities for customer success• Driving an increase in renewals and uplifts• Ensuring Customer Success Business Reviews are completed with the collaboration of the Customer Success and Sales• Alignment with sales to get the Customer Success team involved early in the pre-sales process

Eden Prairie, Minnesota

• Lead a team of Service Delivery Managers (SDM)• Majority are remote workers pre-pandemic• My leadership style and focus Mentorship Coaching Providing empathy and understanding Overall direction• Key Contributor Overall company strategy, including key goals and initiatives Many company initiatives that have positively impacted and improved our employees and customers experience Driver of many initiatives within the organization and my direct team, while utilizing the SDMs to lead the effort, which provides our employees excellent learning and growth opportunities• Customer Success/Customer Experience (CX) Working to improve our overall Customer Experience Led a Customer Success Proof of Concept that was a great success, leading into the overall kick off of building a Customer Success Management (CSM) Organization Helped create and lead a new organization to deliver a personalized Customer Success program Key leader in CX/CSM change management/communication and articulating the value proposition to our key stakeholders, in addition to influencing employees understanding and acceptance of the changes• Other Focus Areas Develop roadmaps for my team to identify financial opportunities within their account Primary point of contact and escalation for our client executives My team is accountable for overall customer satisfaction including Quality of output Annual Net Promoter Score Profitability

Eden Prairie, Minnesota

Eden Prairie, Minnesota

My positions as a Service Delivery Manager is to act as the subject matter expert of my client. I provide reliable and consistent communication and act as the liaison between my client and the internal teams within OneNeck. My number one focus every day is to provide superior service delivery and customer satisfaction. I conduct regular meetings reviewing my clients environment and infrastructure. My clients range from managed services, colocaton, service desk, application management, infrastructure as a service, and so on. I prioritize, manage, and monitor my customer's accounts to ensure we compliy within their SLA.and simply because I am very good at my job. I am my customer's advocate and strive every day to ensure they are having the most delightful experience possible.

Eden Prairie, Mn

OneNeck® IT Solutions LLC, a wholly owned subsidiary of Telephone and Data Systems Inc., employs approximately 650 people throughout the U.S. The company offers a full suite of IT solutions including cloud and hosting solutions; ReliaCloud enterprise cloud services; managed services; ERP application management; professional services; and IT hardware. OneNeck owns and operates four Tier 3 data centers in Iowa, Minnesota, and Wisconsin and manages two Tier 2 data centers in Arizona. Visit oneneck.com for more information.My role as a Service Account Manager is to conduct regular meetings to review all aspects of the services provided to insure open and complete communications with customers through open, responsive, and collaborative interaction. Receive, prioritize, monitor and manage customer requests based on service level agreements and customer needs. Work with engineering management regarding resource assignment and execution to support customer services. Act as the primary communication and advocate for the customer. Manage projects on behalf of assigned customers and internal process improvement efforts. Prepare monthly presentations and reports along with billing reviews for assigned customers.

Rogers, Mn

Account manage enterprise customers along with assisting outside sales.

Master Of Business Administration - Mba, Strategy And Execution

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Bachelor Of Business Management, Business Management

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