Malisa Vieth, Mba Email & Phone Number

Saint Paul, MN, US

Grand Rapids, Michigan, United States

Eden Prairie, Minnesota, United States

Minnesota, United States

Provided internal Emotional Intelligence training for our internal team members including; individual contributors, sales team members, and leadership.

Eden Prairie, Minnesota, United States

• I previously played an integral role in creating and transforming OneNeck IT Solutions Customer Experience and Customer Success organization. My position is dedicated to not only creating a brand new team and.
• Development of our roadmap and strategy for customer success and how we evolve the team to ensure they are focused on success planning with customers, identifying new opportunities and leads, running plays that are.
• Driving cross-functional alignment so that all business units are playing a role in the Customer Journey with OneNeck. This includes working relationships across Sales, Engineers, and Architects, and Advanced and.
• Creating a segmentation strategy for how we support our wide range of customers
• Creation of KPIs that align with our overall OneNeck KPIs to measure the success of our Customer Success Managers and the success of our strategy implementation
• Subject Matter Expert for Customer Success within the organization

Eden Prairie, Minnesota

• Lead a team of Service Delivery Managers (SDM)
• Majority are remote workers pre-pandemic
• My leadership style and focus Mentorship Coaching Providing empathy and understanding Overall direction
• Key Contributor Overall company strategy, including key goals and initiatives Many company initiatives that have positively impacted and improved our employees and customers experience Driver of many initiatives within.
• Customer Success/Customer Experience (CX) Working to improve our overall Customer Experience Led a Customer Success Proof of Concept that was a great success, leading into the overall kick off of building a Customer.
• Other Focus Areas Develop roadmaps for my team to identify financial opportunities within their account Primary point of contact and escalation for our client executives My team is accountable for overall customer.

Eden Prairie, Minnesota

Eden Prairie, Minnesota

My positions as a Service Delivery Manager is to act as the subject matter expert of my client. I provide reliable and consistent communication and act as the liaison between my client and the internal teams within OneNeck. My number one focus every day is to provide superior service delivery and customer satisfaction. I conduct regular meetings reviewing.

Eden Prairie, MN

OneNeck® IT Solutions LLC, a wholly owned subsidiary of Telephone and Data Systems Inc., employs approximately 650 people throughout the U.S. The company offers a full suite of IT solutions including cloud and hosting solutions; ReliaCloud enterprise cloud services; managed services; ERP application management; professional services; and IT hardware..

Rogers, MN

Account manage enterprise customers along with assisting outside sales.

Master Of Business Administration - Mba, Strategy And Execution

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Bachelor Of Business Management, Business Management

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