Malisha Cooper-Suggs Email & Phone Number

District Of Columbia, United States

• Oversee the revision, alignment, and expansion of all internal program content
• Coordinate with the Operations Team to engineer systems improvements and support grant reporting
• Liaise with local and national stakeholders in the relevant fields to develop and cultivate partnerships that further Spark the Journey’s impact
• Analyze, disseminate, and debrief key team findings with Senior Leadership Team
• Directly manage the Evaluation Manager and Curriculum Manager, providing continuous coaching and guidance to support the program mission
• Apply project management, facilitation, and other related skills to guide individual and team progress toward project outcomes

• Provide leadership in the development, implementation, and oversight of program goals and work plans, curricula, communication, budgets, and hiring
• Develop and implement quality improvement plans for continual program refinements and increased fidelity to the program model
• Directly manage a team of five Program Coordinators, providing continuous coaching and guidance
• Collaborate with data team to build and improve systems required to track program data and standardize case management processes
• Set and monitor progress towards annual and quarterly team goals

• Manage data collection for student and mentor on-track benchmarks; synthesize results and regularly review trends with other case managers and senior personnel to support program refinement and inform best practices in.
• Manage data collection for student and mentor information; monitor the flow of information into Salesforce
• Conduct monthly reviews of students’ academic status, checklist participation, and relationship quality benchmarks with college case managers; collaboratively engage in strategic problem-solving
• Set and monitor progress towards annual and quarterly College Program goals
• Monitor student academic, social/emotional, and developmental progress, financial obligations, college enrollment and persistence; connect with mentors to provide the necessary resources to address the student’s.
• Develop and deliver resources on student academic, social, and emotional support to mentors; and facilitate mentor-student relationship development through workshops, training, and one-on-one guidance

Washington D.C. Metro Area

• Manage a caseload of students and their mentors as they work to maintain supportive, communicative relationships from high school graduation through college completion
• Coach and collaborate with mentors to facilitate mentor-student relationship development and address the student’s challenges through one-on-one guidance and resource referral
• Assist with program data evaluation
• Develop and use survey feedback and data reports in Salesforce to inform interactions with students and mentors, and to guide support systems and program design
• Facilitate mentor-student relationship development through workshops, training and one-on-one guidance

Washington D.C. Metro Area

• Conducted policy research related to work readiness and education
• Developed and taught curriculum for GED classes
• Provided wrap around case management services to clients referred through D.C. Department on Disability Services
• Compose and submit monthly reports for all clients
• Maintain updated records by logging client activity and progress
• Prepare reports by compiling, evaluating and summarizing all relevant data

Campus Center Dining Hall

Tacoma, Washington

• Provided classroom assistance to teaching instructors with a focus on successful communication practices
• Coordinated various program activities and events with team members

Seattle, WA

Master Of Public Administration - Mpa

Bachelor Of Arts (Ba), Culture And Communication