Malisha Patel, Mha, Fache Email and Phone Number
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INNOVATIVE EXCELLENCE, RELENTLESS IMPROVEMENT, LEADERSHIP BUILT ON TRUST AND A HUMAN TOUCH.These are the guiding principles that have served me well in my challenging and inspiring healthcare executive management journey. I love making an impact and driving positive change. I enjoy people and am energized by my staff as together we focus on innovative excellence and constant improvement. Experience has taught me that the bottom line will fall into place when we hire and develop the right people. This guides my dedication to leadership mentoring.WHAT SETS ME APART⋙ The ability to build relationships through trust, caring, and empathy.⋙ A determined commitment to continuous process and performance improvement.⋙ High capacity for driving complex, deep-impact initiatives that power positive culture change.⋙ Devotion to leadership development and mentoring.⋙ Focused determination to make a difference.HOW I'VE MADE A DIFFERENCE IN HEALTHCARE⋙ Led the financial turnaround of a major inner-city hospital.⋙ Achieved steady year-to-year improvement of key growth metrics simultaneously at two major hospitals. ⋙ Consistently maintained Press Ganey scores for physician and employee engagement well-above national averages.⋙ Initiated and orchestrated the journey to the National Malcolm Baldridge Award for Memorial Hermann Sugar Land Hospital. ⋙ Partnered with the surrounding community to address social determinants of health and to improve health outcomes.MY LEADERSHIP STYLEAt the core of my leadership is leading with my values. Modeling the behaviors befitting of a leader. Applying not just the Golden Rule but the Platinum Rule of treating others as they would like to be treated. Leading with my values has allowed me to build relationships and trust, which is critical for successful leadership.MY FAVORITE QUOTE:“You become a change agent through your presence. You inspire others to live into your organization’s purpose and it becomes more alive in day-to-day interactions. And as you become aware of your humanity, you can relate in new ways—creating deeper bonds, more trust, and a sense of workplace satisfaction for yourself and those within your organization.” Mindshifts on The Path of Purpose, Savage Brands.
Memorial Hermann Health System
View- Website:
- memorialhermann.org
- Employees:
- 18927
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Senior Vice President And Ceo - Memorial Hermann Southwest And Memorial Hermann Sugar Land HospitalMemorial Hermann Health System Aug 2018 - PresentStrategic and operational oversight of operations of both campuses and associated site operations with responsibility for financial performance, annual operating budget preparation, employee and physician engagement, planning and coordinating facility expansion and new construction, and interaction with community businesses and agencies.NOTABLE ACHIEVEMENTS:Operational and Growth Improvements:⋙ Exceeded national Press Ganey employee engagement scores during COVID at MHSW by .30 (4.39) and MHSL by .13 (4.22) with MHSW in top decile and highest in the system.⋙ Maintained Press Ganey physician engagement scores above national average at MHSW and top decile and highest in the system during COVID at MHSL.Financial Performance:⋙ Led financial turnaround at MHSW that reversed negative cash flow to a positive FY21 cash flow. ⋙ Grew 2020 to 2021 fiscal year revenue 16% at MHSL campus and 9% at MHSW campus.⋙ Exceeded operating margin at MHSL against FY21 budget and quadrupled bottom line in 4 years. Developed and deployed board-approved $25M, 3-year improvement plan at MHSW with first-year completed ahead of schedule with improvements above $14M. COVID Response:⋙ Piloted and implemented the COVID inpatient-to-outpatient pathway for the system. ⋙ Orchestrated COVID response and created COVID pathway to help support the system during pandemic surge. ⋙ Administered 68K vaccines in FY21 through both hospitals to workforce, patients, and community.Leadership Development:⋙ Serving as system mentor and executive sponsor for Women Leaders of Memorial Hermann Mentoring Committee with focus on leadership development and increased diversity.o Directed 5 mentoring circles that graduated 800 mentees.Community Engagement: ⋙ Engaged with community and community partners to improve health outcomes, including opening first Community Resource Center in MHHS for patients and community members to receive assistance with accessing community resources,
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Chief Operations Officer - Memorial Hermann Southwest HospitalMemorial Hermann Health System Feb 2017 - Jul 2018Administrative oversight of departments including Perioperative, Emergency, Trauma, Security, Materials Management, Wound Care, Food and Nutrition, Laboratory, Facility Operations, Environmental Services, Biomedical Engineering, and Imaging. Assisted CEO on development strategies for service line growth. System lead for redesign of Pre-Admission Testing to optimize perioperative surgical home concept.NOTABLE ACHIEVEMENTS:⋙ Achieved Magnet Recognition by ANCC, 2018.⋙ Led development of Level II Trauma Center designation to extend trauma services offering and further support the community.⋙ Increased admissions by 1.3% and surgeries by 4%.
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Chief Operations Officer - Memorial Hermann Sugar Land HospitalMemorial Hermann Health System Sep 2012 - Aug 2017Managed multiple departments, including Perioperative, Business Office, Performance Excellence, Security, Materials Management, Wound Care, Food and Nutrition, Laboratory, Facility Operations, Environmental Services, Biomedical Engineering, and Imaging. Oversaw strategic planning and was executive lead for hospital’s “Journey to Excellence” to integrate Malcolm Baldrige Quality Award Criteria as facility’s performance improvement framework. Facility executive service line leader for Orthopedics.NOTABLE ACHIEVEMENTS:⋙ Led $93M campus expansion project including a new bed tower and second medical plaza.⋙ Received Texas Award for Performance Excellence (2016).⋙ Completed and received 2016 National Malcolm Baldridge Award. ⋙ Met Memorial Hermann Health System (MHHS) Joint Center criteria within 1 year and The Joint Commission (TJC) certification for Hips and Knees.⋙ Increased hospital admissions by 30%, ER visits by 53%, and surgeries by 14.4% over 5-year period. ⋙ Achieved physician engagement in 94th percentile and employee engagement in 90th percentile at MHSL.
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Director Of Hospital Operations - Memorial Hermann Sugar Land HospitalMemorial Hermann Health System Apr 2011 - Sep 2012Administrative oversight of departments including Perioperative, Business Office, Facility Operations, Security, Materials Management, Wound Care, Food and Nutrition, EVS, and Imaging. Collaborated with CEO on business development strategies and physician recruitment. System involvement in projects, including outpatient imaging strategy and future care models.NOTABLE ACHIEVEMENTS:⋙ Initiated and provided leadership for hospital's 7-year Malcolm Baldridge journey, including application, structure creation, strategic planning, and workforce development.⋙ Recognized with Quality Texas Progress Level Recognition in January 2012.⋙ Created scorecard template for all departments to help drive strategies, transparency, and hold accountability at all levels.⋙ Increased admissions by 3.7% and surgeries by 4.8%.
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Director Of Hospital Operations- Perioperative Services - Sugar Land HospitalMemorial Hermann Health System Jan 2009 - Apr 2011Director of Perioperative Services which included 7 ORs, Sterile Processing, Post Anesthesia Care Unit, Day Surgery, Endoscopy, Scheduling, and Pre-Admission Testing. Responsible for oversight of Materials Management Department, Facility Operations, and Security. Managed a $10.1M budget and supervised 50 employees in Perioperative Services.NOTABLE ACHIEVEMENTS: ⋙ Led planning and construction of $1M Cardiac Cath Lab build-out and OR expansion. ⋙ Increased surgery volumes 7% year-over-year in a competitive market share. ⋙ Ensured proficiency of the OR by focusing on minimal turnover and timely first case starts. ⋙ Deployed World Health Organization Surgical Safety Checklist to reduce surgical errors and harm to patients. ⋙ Elevated Press Ganey Patient Satisfaction scores from 50th to 99th percentile. ⋙ Implemented an after-hours shift resulting in 20% growth in surgical volume and improved physician satisfaction.
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Six Sigma Black Belt, Memorial Hermann Sugar LandMemorial Hermann Health System Sep 2007 - Dec 2008Provided leadership and direction to a team of Black Belts in assigned areas in executing Lean Six Sigma strategies for breakthrough levels of improvement in customer satisfaction, process capability, and quality.
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Operations Excellence ConsultantTenet Healthcare Corporation Aug 2006 - Jun 2007Dallas, Texas, UsInternal consultant to four Tenet hospitals in Texas/Gulf Coastal region for improvement and sustainability of operating strategies, focusing on Five Pillars of Quality, Service, Cost, Growth, and People. Provided detailed monthly trending reports for C2Q metrics and length of stay for the Texas facilities. Collaborated with various facility management and staff to develop and implement initiatives to reduce average turnaround times for registration in the Patient Access Department.NOTABLE ACHIEVEMENTS: ⋙ Reduced patient arrival-to-registration complete times from 35 to 18 minutes at Cyfair Medical Center and improved insurance verification at Houston Northwest from 38.9% to 82.1%. ⋙ Provided detailed quantitative and qualitative driven analysis to facilitate process improvement, problem identification, and solution development. ⋙ Conducted skill transfer/training to all levels of hospital staff to reach measurable goals and help achieve organizational priorities. ⋙ Demonstrated skillset working with senior leadership teams and hospital-based personnel. -
Administrative Officer, Physical Medicine & Rehabilitation ServiceVa North Texas Healthcare Sys Apr 2004 - Jul 2006
Malisha Patel, Mha, Fache Skills
Malisha Patel, Mha, Fache Education Details
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The University Of Texas At AustinBiology -
Trinity UniversityHealthcare Administration
Frequently Asked Questions about Malisha Patel, Mha, Fache
What company does Malisha Patel, Mha, Fache work for?
Malisha Patel, Mha, Fache works for Memorial Hermann Health System
What is Malisha Patel, Mha, Fache's role at the current company?
Malisha Patel, Mha, Fache's current role is Chief Executive Officer, Healthcare | Driving Innovative Excellence and Performance Improvement | Transforming Culture Through Visionary Leadership | Leading Through Trust | Mentoring Tomorrow's Leaders.
What is Malisha Patel, Mha, Fache's email address?
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What schools did Malisha Patel, Mha, Fache attend?
Malisha Patel, Mha, Fache attended The University Of Texas At Austin, Trinity University.
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