Short term contract. Creating a Digital Transformation Roadmap and Digital Culture Roadmap.

Short term consultancy project to a start-up bakery in the North Johannesburg area with ambitious growth targets. My role, using my skills and experience in a new sector and smaller scale, has been to develop the systems and processes to enable the company to function as a business. This has included implementation of all back office processes and supply chain management processes from supplier management to stock management and retail reseller agreements.

DAITA is a multi-disciplinary software engineering and digital transformation partner for private and public sector. My role in this organisation was primarily as business analyst consultant and project manager.Achievements in this role include: –• Creation of a set of processes with tools which enabled work from home capability due to the impact of COVID-19 lockdown ensuring effective management of projects, data and documentation backed up with communications to aid the cultural shift and embed the new ways of working into the organisation for solid future performance.• Deployment of virtual machine capability on MS Azure to allow continuation of system tests and demonstrations with the lockdown restrictions managing training rollout and ensuring best use of the technology platform.• Project managed and owned the client relationship management within a project with a public body to create a web application for submission of ideas to drive business improvement and new ways of working. • Migration of solution and data to a Cloud platform for a government agency ensuring correct licensing and server requirements leading to a successful move through testing into production and launch.

The main focus of this role was to lead a team of eight on streams of work on an ambitious Salesforce Sales Cloud implementation with tight timescales. Creating the processes and governance to keep the system up to date enabling best use of the evolving functionality through successful implementation of the cloud updates. Achievements in this role include: –• Process analysis of the sales administrator role leading to accepted proposal and implementation of a new way of working as a shared workflow-based service to improve efficiency and cost effectiveness. • Developed the new shared sales administrator function to become certified Salesforce administrators to create a combined role of a salesforce administrator, business analyst and data steward in one. This created an overall cost saving and an effective interface between end users and technical team. • Developed the training strategy, task to role mapping to create the learning curriculum, roll out plan and materials to enable effective training to support rollout ensuring it was future proofed and kept up to date. Utilising modern delivery channels to enable training on demand through digital channels providing cost effective solutions.• Created the cloud support processes to enable the impacts of the future updates to be managed effectively from a people and skills perspective including User Acceptance Testing.• Championed career development alongside business development through training some of the new Salesforce administrators as trainers to support the role out of salesforce training.• Created a network of data stewards to take on the role of super users to be first line of support for end users.• Managed a future requirement process to ensure governance around desired system changes. • Development of a Data Governance Council to control master data management effectiveness.

Applied and was accepted into this role with the main focus around ensuring the effective functioning of the CEO office and its interactions with senior leaders and the wider organisation. Achievements in this role include: –• Developing the processes and governance of information flow through the CEO office • Management of streamlined information to the CEO for decision making purposes. • Creation of high-level dashboards around strategic goals and objectives with the focus on improving performance, productivity, efficiency, and profitability as key performance indicators. • Implementation of a continual improvement mindset to control procedures and operational processes.• Management of the complaint’s investigation including conducting the investigations and recommending resolutions.

Responsibilities:• Establish, design, implement and maintain a Shared Services SharePoint site, Reporting Centre and Applications and Systems site, a best practice intranet site which attracts users and has sufficient information (directly or indirectly) to assist users without them resorting to manual methods of communication. • Continuously seeking improvements to systems;• Microsoft SharePoint sites Information and security Management;• Maximise the effective use and value of SharePoint; • Managing Applications and Systems Initiatives; • Reporting on Initiatives and Projects • Project Management • Administration Management • Providing Operational Support • Ensuring and improving the performance, productivity, efficiency and profitability of departmental and organisational operations through the provision of effective methods and strategies. • Design, document and implement control procedures for operational processes and continually look to improve all processes. Achievements:• Instrumental in collaboration with SAP team to implement SAP BI. • Collaboration with SAP team to make use of reporting feature on EmployeeZone. In the planning phase, need to establish which reports are critical to Managers. Are reports required or would notifications/alerts/dashboard or key figures work more effectively. • Collaboration with Enterprise Information Management team in renaming SAP Org Publisher Structure naming conventions in 2011. • Collaboration with Enterprise Information Management team to have all cost and profit centres owners identified and updated in SAP. • Collaboration with Marketing to design a template that will be used by all Information Managers when updating their sites on SharePoint. Completed the Shared Services SharePoint site design with BCX CI. • Successfully recorded lessons on STT and continuously add value by assisting business by planning and recording of software simulations.

Responsibilities:• Resource and Talent Management of the Operations Spend Team• Design, document and implement control procedures for operational processes and continually look to improve these processes • Stock Management• Prioritize with Technology department which changes or fixes raised by auditors or team members should be implemented • Service to Partners, Contact Centre and Members • Management of Data Capturers, Spend Query Resolution Team, Spend Desk and In-house Processing teams, as well as supporting and guiding the Admin team. • Representative for all relevant projects (Operations Teams) • Work closely with Supplier managers when on-boarding new Suppliers and building relationship with existing Suppliers and Partners • Testing any functionality changes on eBucks website and any other Tools relating to the eBucks shop and Operations • Work closely with the finance team on all Spend Operations, any function that affects finance (eBucks Shop orders, Creditors supplying products and Couriers fulfilling orders) • Work closely with Marketing on products selection for campaigns • Product selection and Shop with us banner management • Managing and signing off on Re-dispatches, Claims or Operational losses • Supplier Relationship Manager as well as looking after Operations and on-boarding of new suppliers • Manage product selection, campaigns, Stock and Spend Enhancements and Swats logged on Jira (priority meeting with Technology – prioritize Jira’s) and all Spend related projects • Managing a cost centre and responsible for budgeting and all financials Achievements:• Played a vital role in getting the shopping basket system up and running in the eBucks Shop, launching Discounts, on boarding key voucher Suppliers and maintaining the Relationships • Contributing to the success of the spend team and the eBucks business as it is today • Running a cost efficient area and high performance team

Responsibilities:• Reporting • Extraction of ad-hoc - and standard reporting requirements • Run daily , weekly and month-end reports • eB Intranet • Confirm and maintain daily, weekly and monthly report definition (change management) • Populate SAS datasets with daily/weekly and monthly data • Ensure user acceptance and high level of usage of other reports • Meet turnaround times on SDLC requests • Campaign metrics • Drive continuous improvement • Ensure customer satisfaction achieved • Support other areas in improving their day to day tasks (BPR) Achievements:• Building long standing relationships throughout the various parts of the eBucks business, my next role was a direct result of this

Responsibilities:• Analyse Travel Agent and Airline reports • Analyse Travel Agent and Car Rental reports • Analyse Travel Agent and Hotel reports • Update Hotel Listings • Prepare reports for FirstRand, Rand Merchant Bank & First National Bank companies on a monthly basis • Meetings with Suppliers • Travel's Debtors & Creditors and overall Finances • Coordinate meetings • Manage the office Achievements:• Arranged many successful “Educational” for the top PA’s at First National Bank. Educational gives the PA the opportunity to visit the hotel or guest house and see the different rooms and what the venue has to offer. Knowing what the needs of the top executives are when Hotel groups or guest houses are sourced was critical to our area.

Responsibilities:• Creditors & Debtors • Mainframe, online processing • Mainframe, Exporting and Importing Files (Excel) • Essbase (Financial Information Warehouse) • Vat Returns • Budgets – assisting 13 cost centre owners with budgets on a excel spread sheet and consolidating for Shared Services • Daily and Monthly projects and reports • Graphs for Monthly Financial pack as well as assisting overall • Main function: Assisting Managers with Finances • Retrieving information from Hogan • Working on Windows: Word, Excel and PowerPoint Achievements:• Successfully assisted 13 managers with their budgets and consolidated and submit Shared Services budget without ever having done budgets before • Completing Certification on Hyperion Essbase