Malissa Byers Email & Phone Number

• Work with the service center team in managing a $64+ million office portfolio, entailing providing operational support, daily accounting, loan processing, documentation assistance and responsible for the overall.
• Sponsor and attend community events to help market the business
• Coordinate an annual customer appreciation event at a venue for 150+ people
• Taught Spanish as a mentor to a pilot group to provide better service to the Hispanic community
• Ensure internal controls are maintained in accordance with GAAP and compliance.

Wilmington, North Carolina Area

• Directly led and mentored 22 instructors and administrative staff assistants
• Increased enrollment from 500 to 800+ students annually by improving relations with international community partnerships and adding 12 classes across on/off campus locations
• Reduced part-time instructor turnover by successfully negotiating new hire and renewal contracts
• Improved program grant compliance by designing/presenting quarterly on-campus workshops
• Developed and launched a flagship online class utilizing Rosetta Stone software
• Created and implemented a continuing education course allowing Basic Skills program participants the opportunity to further their education beyond graduation requirements

Wilmington, North Carolina Area

• Improved efficiency and compliance reporting of program operations by eliminating backlog and inaccuracies of over 500+ student records
• Grew student participation and eliminated new student turndowns by better organizing registration, testing, and orientation procedures
• Increased program awareness through advertising/public relation campaigns, including radio and local television public service messages and attending multiple events