Malissa Hill Email and Phone Number

•Manage all aspects of product inventory levels through forecasting sales/stock needs and reconciling orders/model stock. •Manage B.O.M. and Cost management systems.•Establish and maintain supportive relationships with customers, suppliers and team partners to ensure effective communication;•Plan, develop and manage all procurement and contractual aspects of projects ensuring 100% compliance.•Analyze freight cost, duties and taxes per foreign vendor and carrier. Work with carriers, brokers and forwarders on disputed billings.•Communicate with National account management and Field Sales to ensure efficient supply chain process and troubleshoot to help achieve annual goals.•Work with accounting to ensure critical supply, inventory cycle count is accurate monthly•Review all new items to assign a Harmonized Tariff Schedule number and ensure codes are current according to the most current Foreign Trade Schedule B publication. •Communicate with Suppliers, Vendors on issues regarding detailed information on items; Input specifications into database software system, along with obtained pricing information•Negotiate, modify and execute contracts between new and current suppliers with annual goal of minimum 5% savings over previous year.•Verify and code invoices to proper general ledger accounts in preparation for input into financial system.•Administer procurement steps including purchase orders and requisitions•Obtain a thorough understanding of Custom laws and regulations regarding product importation and classification and provide assistance for audits and US Customs requests.

•Planned, Organized and Executed purchasing projects against inventory to achieve 20% faster turn time of product•Monitored inventory aging; maintained records of all disposals for a minimum of 2 years; converted 100% of records to electronic medium•Coordinated inventory requirements with purchasing and production while communicating with Sales on product availability and speed-to-market.•Collaborated with our sales and marketing team and distributors to identify demands, product priorities, allocation and operational capacities. •Managed forecasting, cost analysis and processed orders. •Supported logistical planning, warehousing, distribution and vendor management to eliminate unnecessary spend and realize $103,000 in savings by initiating annual Request for Proposals for all Suppliers and Vendors•Lead data entry projects for new seasonal product and maintained records •Assigned Harmonized Tariff Schedule (HTS) classifications to all new products and communicated with warehouse operations.•Prepared shipping documents for international shipping, including commercial invoices and certificates of origin.

•Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.•Handles incoming calls or inquiries from prospective customers or clients•Assists customers effectively by solving customer disputes•Provides customer additional information or explains services•Discusses products offered and ensures customer satisfaction•Completes supporting paperwork and data entry as required•Accurately captures customer information•Creates and maintains service reports

Trained, coached and developed customer service agents. Monitored calls provided frequent feedback, performed counseling, and regular performance appraisals. Supervised and supported 25-30+ outbound Customer Service Reps. •Utilize strong communication skills with our customers•Deliver an exceptional level of service•Make outbound and receive inbound calls via an Auto Dialer or manual calling to gather or clarify information•Ability to multi-task in a fast paced environment•Demonstrate ability to be a team player•Answering customer requests or inquiries concerning services, products, billing, etc. •Delivering superior service identifying and resolving customers’ issues using problem-solving skills•Building a positive rapport across a variety of personality types•Continually maintaining a working knowledge of our clients’ products, services and promotions •Putting the customer first and remaining polite and professional at all times •Documenting all customer information, communications and sales in CRM system