Malissa Mathis Email & Phone Number

United States

Communicating with customers, Making outbound calls to potential customers, Developing new leadsCreating and maintaining customer database, Understanding customer needs, Explaining product features and benefits, closing sales, and achieving quotas. Working with a high volume of lenders. Making Sure customers' needs are being met with the finance companies we have at hand. Researching and finding new lenders.

United States

Responsible for preparing and finalizing all documents necessary for completing vehicle sales.Responsible for selling a wide range of financial products, including Vehicle Service Contracts, GAP and other related products. Maintains active knowledge of all current and pending state and federal legal compliance guidelines; understands and complies with dealership, local, state, and federal regulations that pertain to the sale/lease of new and used vehicles. Ensured all documentation is accurately completed in a timely manner while consistently protecting Client information. Conducted all business in an ethical and professional manner.Assists the sales process through completion of the sale while ensuring all dealership finance goals are met on a departmental and individual level. Maintains current knowledge of Manufacturer’s policy, procedures, programs, and initiatives; adheres to these practices and integrates as required in all relevant Client interactions.

United States

Hire, train, counsels, and monitor the performance of service department teamEstablished and maintained good working relationships with customers to encourage repeat and referral business. Ensured that all phone calls and customers are greeted promptly and are given fair estimates on costs and time required for repairs/maintenanceEffectively communicates with team members regarding work direction, expectations, and coachingPrepares and administers the annual operating budget for the Service DepartmentMaintained reporting systems required by general management and factoriesMonitors daily productivity reports and payroll records

Fayetteville, North Carolina, United States

Various operations department provided high quality, efficient, and effective support to all SCI programs Liaise with programmatic teams to ensure high quality, effective, and efficient service provision holistically supported by operational departments Develop, maintain, and revise as needed mechanisms to measure, monitor, and modify policies and procedures of support operations' departments and work with team members to create effective and efficient solutions Work collaboratively with organization leadership to develop and maintain a balanced scorecard ensuring the people receiving our services are at the center of financial, customer, internal processes, and learning /growth measures. Gather and analyze associated data, and worked with all departments to develop person-centered remediation strategies in areas needing improvement Work collaboratively with senior and executive leadership to set the strategic direction of the organization. with and extends from the people receiving our services and includes the professional staff providing or otherwise supporting the provision of high-quality services. Work collaboratively with organization leadership to create a culture of quality at the core of each support operations department and extending into the provision of services Ensure the development and implementation of effective project plans for organizational initiatives Meaningfully participate in senior leadership team activities including final review of SCI policies and procedures, budget management, and implementation of the Strategic Plan. Assist executive vice president with maintaining the strategic plan and a balanced scorecard ensuring the people receiving our services are at the center all of financial, customer, internal process, and learning /growth measures Assist with gathering and analyzing associated data, and work with all departments to develop person-centered remediation strategies in areas needing improvement