Engineer - Systems Support – Managed Services
CurrentContributing to the SriLankan Airlines Network Operations Center project at Bandaranaike International Airport, with hands-on experience in managing network infrastructure to ensure reliable and secure operations. Skilled in various Cisco technologies and providing both infrastructure and end-user support.Key Responsibilities:-Manage Cisco network infrastructure (C9200, C9300, C9500, C9600 switches) to maintain performance and resolve issues.-Implement and manage routing… Show more Contributing to the SriLankan Airlines Network Operations Center project at Bandaranaike International Airport, with hands-on experience in managing network infrastructure to ensure reliable and secure operations. Skilled in various Cisco technologies and providing both infrastructure and end-user support.Key Responsibilities:-Manage Cisco network infrastructure (C9200, C9300, C9500, C9600 switches) to maintain performance and resolve issues.-Implement and manage routing and switching protocols, including VLANs and OSPF, for optimal network flow.-Configure and maintain Cisco ASA and Firepower firewalls, applying security policies with Cisco FMC.-Use Cisco DNA Center for network management, monitoring, and troubleshooting.-Configure Cisco IP phones (7800 and 8800 series) with Cisco CUCM for enterprise communication.-Oversee wireless network operations with Cisco WLC, ensuring stable connectivity.-Monitor network performance with tools like Cacti, NetFlow Analyzer, and Opmanager, resolving issues as needed.-Provide end-user support through a ticketing system, troubleshooting network-related issues.Technologies:-Cisco Routers, Switches, Firewalls, IP Phones, Access Points-Cisco DNA Center-Cisco Firepower Management Center (FMC)-Cisco Unified Communications Manager (CUCM)-Cisco Wireless LAN Controller (WLC)-Network Monitoring tools (Cacti, NetFlow Analyzer, Opmanager)-SD-WANImagical UCX platform Show less