Michael J. Email & Phone Number

Nashville, Tennessee, United States

• Developed and delivered on Salesforce Service Cloud, the world's most complete & connected service platform.
• Worked closely with UX and product teams to define visual and functional requirements.
• Used wireframes, mock-ups, and prototypes to establish user interface design and architecture.
• Converted abstract ideas and requirements into user personas and storyboards.
• Collaborated with teammates to deliver valuable features meeting business and customer needs.
• Integrated UI features complying with prescribed code standards and technical design guidelines.

Greater Nashville Area, TN

• Senior UI/UX Designer for the financial services company awarded as America's number one annuity provider specializing in variable, fixed and fixed index annuities.
• Fully designed and implemented mobile-first Salesforce Lightning platform to replace outdated classic application.
• Obtained user data with analytics reporting, task analysis, and participatory design techniques and leveraged that data to create iterative improvements.
• Created interactive designs for complex web applications by way of page/user flow diagrams, site maps, and interactive wireframes.
• Developed detailed product design documentation that effectively communicates interaction and design ideas to development team.
• Worked closely with Design, Development, Program Management, Marketing Research, Analytics, and other teams to develop user-centered features.

Atlanta, GA

• Designed and developed four intuitive and responsive user interfaces accessed by over ten million residential and business users each month.
• Contributed to the Southern Company's number one ranking in customer satisfaction among large utility companies by J.D Power two years in a row by redesigning and improving the UX of their main customer support web.
• Created new and improved responsive UI design pattern libraries added to the Developer Standards & Strategies portal and used company-wide to create or update over 40 different applications.
• Developed user personas with scenarios to improve functionality and usability for target audience.
• Conducted quantitative and qualitative user testing online and in-person to measure and improve application UX that resulted in a 20% reduction in customer service calls based on 3rd party research.

Greater Atlanta Area

• Front-end CMS designer and developer for the 21st rated overall best university in North America & the largest medical network in Georgia.
• Designed and developed responsive Java based CMS applications for two university academic divisions and one global partnership that included the Dali Lama as a stakeholder.
• Dissected creative briefs to effectively strategize & brainstorm big concepts and collaborate.
• Managed and supported existing sites while also designing and developing new features based on client specifications.
• Increased the usability of the Emory Libraries & Information Technologies' extensive website portfolio by contributing innovative design patterns that are currently still utilized to update legacy applications.

Atlanta, GA

Web development company located in Atlanta, GA specializing in responsive web design. Services provided included UI/UX design, CMS program development (Joomla,WordPress,Drupal), mobile apps, illustration, ecommerce, social media platform integration and consulting services.

Greater Atlanta Area

Web development company focused on building user-friendly responsive websites and content management systems. Other services offered include SEO, CPC campaign management, web marketing, eBook conversion, app development, ecommerce wire- framing, website template design, illustration, webmaster services and consulting.

Sacramento, California

B2B outside sales focused on small to mid-sized businesses. Responsible for growing revenues in a new division of Paychex focused on health insurance administration and SAAS.