Malka Elkin Email & Phone Number

Helps non-profit organizations refine their data collection and reporting processes, design program evaluation strategies, demonstrate impact, and glean insights to advance continuous quality improvement.

- Lead program evaluation projects at the organization, from the design of data collection tools and program logic models to the facilitation of focus groups, data analysis, reporting, and presentation of findings to relevant stakeholders- Design data collection workflows and program evaluation tools for the agency in consultation with appropriate internal stakeholders to streamline processes and measure impact of programming - Conduct routine data analysis on changing client needs and service outcome data, produce data visualizations and prepare written reports to be disseminated to multiple stakeholders including funders, board, executive director, and staff - Develop program logic models to assist in program planning, implementation, management, evaluation, and reporting - Lead logic model training for group programs team to build organizational capacity and encourage outcome-oriented program development- Serve as project lead on multi-year research initiative focused on anti-racism, equity, and inclusion within the organization in academic partnership with the University of Toronto- Organize and facilitate bimonthly Diversity, Equity, and Inclusion (DEI) Advisory Committee meetings to receive and synthesize feedback from DEI experts in various fields to inform the analysis and application of research findings- Coordinate Justice, Equity, Diversity, and Inclusion (JEDI) Community of Practice for representatives from newcomer-serving organizations in the Greater Toronto Area

Durban, Kwazulu-Natal, South Africa

- As part of a student team at Carleton University, designed and executed a developmental evaluation of a university program aiming to encourage research engagement among women academic staff - Used a realist evaluation approach to measure the reach of program interventions, incorporating elements of GBA+- Performed a desk review of program documentation and created an actor-based theory of change for the client, including risks and assumptions- Designed a survey to measure indicators of program reach and conducted quantitative analysis of survey results using SPSS software- Conducted 11 semi-structured interviews with key informants and conducted qualitative coding and analysis via NVivo software- Performed a targeted literature review to identify benchmarks for South African programs advancing women in research - Presented findings to client, both verbally and in final written report, providing suggestions to inform program decision-making - Continued for 8 months past the end of the practicum period to support in the evaluation of a financial incentive program for researchers, designing data collection tools, analyzing data, synthesizing findings through data visualization and a written report to be used in organizational planning

Toronto, Ontario, Canada

- Collected and analyzed outcome data for the inter-agency Resiliency program, which focused on serving newly vulnerable members of the community as a result of Covid-19- Led team of representatives from 4 community partner agencies to ensure collection of program data, development of communication processes, collaboration, and shared planning of service delivery- Carried out agency research and evaluation projects, including mixed-methods data collection, evaluation design, implementation, analysis, reporting, knowledge dissemination, and application of findings for the purposes of continuous quality improvement - Developed workflows for data collection and obtaining consent in compliance with PHIPA and trained frontline staff on these processes- Conducted 2 monthly semi-structured interviews with clients, prepared transcripts, and redacted identifying information to be sent to funder

- Recorded intake data, triaged requests, assessed risk, made external referrals and provided initial service coordination to applicants for voluntary youth mental health treatment - Designed tool to record priority level for wait listed clients based on a number of a risk factors, worked collaboratively to streamline the intake process to maximize efficiency and improve the service experience of clients - Supervised 1st year Master of Social Work student intern, including training and orienting to agency processes and norms, providing feedback, evaluating performance, and enabling learning opportunities across the agency - Co-facilitated group for children to reduce anxiety, co-led Single Session Therapy, and worked within a multidisciplinary team to conduct Social-Emotional Mental Health assessments for newcomer children and their families

Toronto, Canada Area

REFUGEE SETTLEMENT WORKER (August 2018 - February 2019)- Conducted comprehensive biopsychosocial needs assessments of refugee clients to identify settlement and integration needs, established short-term and long-term goals, provided referrals, counselled clients on an ongoing basis and followed up regularly - Led informational meetings with prospective volunteers and anchor families, providing resources and support- Advocated for clients to external organizations such as schools, city programs, property managers, clinics and community centres to ensure thorough service provision- Prepared and submitted refugee sponsorship applications, respond to sponsorship requests and inquiries and update database as needed- Input data into government reporting platform on an ongoing basis to report initial and subsequent needs assessments and referrals, information and orientation sessions and community connections and produce process recordings in internal databaseSOCIAL WORK INTERN (September 2017 - May 2018)- Provided individual needs assessment and referral services to a socioculturally diverse newcomer population, including refugees, Permanent Residents and individuals with work and visitor permits - Initiated and facilitated events, including Client Advisory Committee meetings, volunteer orientation sessions, and social events to connect clients to the community- Coordinated weekly youth programming, including a social program for newcomer teens and a Homework Club for newcomer children

Toronto, Canada Area

- Provided individual needs assessments and referral services to a socioculturally diverse adult newcomer population, including refugees, Permanent Residents and individuals with work permits - Initiated and facilitated events, including Client Advisory Committee meetings, volunteer orientation sessions, and social events to connect clients to the community- Coordinated weekly youth programming, including a social program for newcomer teens and a Homework Club for newcomer children

Toronto, Canada Area

- Facilitated open dialogue with members of the public via phone and email about civil liberties concerns- Triaged inquiries to the relevant CCLA Program Director according to their level of urgency- Provided individuals with appropriate legal information, researched and identified appropriate referrals beyond those already provided within the organization- Produced qualitative and quantitative reports concerning a wider lens analysis about the nature of inquiries received and their resolutions

Tel Aviv, Israel

- Matched over 50 African asylum seekers in pursuit of higher education with appropriate volunteer tutors- Provided asylum seeker-tutor pairs with required learning materials and actively recruited volunteers - Led efforts to improve the efficacy of the Higher Education program, including projects such as: creating a map of all educational institutions in Tel Aviv and publicizing educational workshops- Monitored student profiles on Podio Project Management Software and collected data to be submitted each month to the UNHCR

Diploma, Public Policy And Program Evaluation

Master Of Social Work - Msw, Social Work

Recipient of the Esther and Walter Lentschner Award for excellence in writing, Inducted into the Phi Alpha National Social Work Honor.

Ma In Social Work, Crisis And Trauma Studies

Recipient of the merit-based Jenny Panitch Beckow Memorial scholarship

Bachelor Of Arts (B.A.), History And World Religions

Study Abroad