Malka Weerasinghe Email & Phone Number

Colombo, WP, LK

Colombo, Western Province, Sri Lanka

As a seasoned Automation expert, I specialize in leveraging advanced automation techniques, including the strategic use of APIs and Webhooks, to streamline and optimize workloads for Managed Service Providers (MSPs). My expertise lies in crafting solutions that harness the power of PowerShell, Python, and serverless technologies in Azure and AWS.

Design and Implement AWS cloud solutions for Data centers across the globe as per to best practices enabling cloud transformation from on-premise environment(Hybrid Cloud).Using AWS server-less features to design applications across multiple AWS accounts and regions.Specialized in performing root cause analysis, issue isolation and providing solutions for.

Root cause analysis for chronic issues in windows fail over clusters and provide permanent solutions for recurring issuesTroubleshooting Windows patching issues on 300+ servers per month.Automated monthly server patching and its process using AWS System Manager and services and increased patch compliance by 90% and minimized human interaction by.

Responsible for managing 6000+ servers located across 15+ Datacenters around the globe maintaining SLA.Supporting Major incidents and down times, collaborating with multiple teams and stakeholders to drive issues to resolution.Managing large scale file shares, performing health checks,supporting and troubleshooting permission issues.Review weekly change.

Designing products and services for the business.Technical consultation during customer on-boarding.Provide consultation on technologies such as Solarwinds, Datto, Storage-craft, Veeam.White noise reduction on monitoring alerts to reduce false positive and save engineering hours. White noisereduction by 60%Leading the preventive maintenance team who played.

Automating manual check lists using N-central automating platform to remove human interaction.Zero touch automation of windows patching using Solarwinds N-central automation platform.

Monitoring Servers, Workstations and Network devices to identify failures and apply appropriate remediation strategies.Triaging tickets to Level 3 engineers to avoid SLA breach

• Promoting and selling the available service plans to consumer and small business clients.
• Diagnosis of technical issues of the end users remotely and provides them with timely solutions ensuring highest level of customer satisfaction.
• Carrying out performance upgrades of the client computers in addition to solving other software related issues
• Timely escalations of support requests to internal/external support personnel in case of lack of competencies or outside the service scope.
• Taking ownership, monitoring and tracking of open cases, responding to customer support requests in a timely manner according to the defined SLA’s.
• Communicate the progress of the resolution to end users and supervisors in a timely manner and make sure the customer is kept in the loop throughout the support life cycle.