Mallory King Email & Phone Number

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

•Consult with developers, business partners, and external vendors to design, test, and implement Digital Banking enhancements •Create diagrams, workflows, and process documentation to enable the team to support new project functionality as it goes into production•Coordinate training of new team members in QA, BSA, and S&O roles•Push Digital Banking toward data-driven decision making by documenting data sources and creating usage reports for new functionality•Guide the broader team through complex and often time sensitive decisions by researching, testing, coordinating with appropriate parties, and consolidating information for the team to review•Provide additional production support and validation for system integrations changes as needed•Collect pain points, locate areas of improvement, and drive adoption of Agile processes/tools as facilitator of the Agile Working Group

Durham, Nc, Us

•Led team of Support Analysts in documenting business needs in order to build, test, deploy, and support new CRM solutions for 5+ sales and servicing teams•Coordinated between internal business team stakeholders, internal IT resources, and external •Facilitator for all development work, testing, business team sign off, deployment, and validation of Salesforce related projects•IT owner of Salesforce Sales and Service cloud system and all CRM related integrations•Maintained backlog for all Salesforce CRM related projects and tasks•Wrote weekly email updates to executives and all key stakeholders with statuses and milestones for current projects

Durham, Nc, Us

•Key technical interface for Customer Experience, Call Center, and Inside Sales teams and served as their main point of contact for CX and CRM related processes•Project coordinator for multiple large Salesforce projects as well as ongoing CRM updates with an outside managed services partner•Documented current and future state business process flows for Customer facing teams and identified ways to improve efficiency and streamline communication between teams•Organized and facilitated project meetings with cross functional teams, and shared detailed meeting notes with clear action items and next steps•Developed detailed documentation and user guides, and created organized training repositories for end users •Engaged Salesforce partners to design and develop solutions based on best practices•Enabled multiple system integrations including Web to Lead/Case with Formstack and a master data sync from Microsoft D365 ERP using TIBCO Scribe middleware•Performed regular data uploads, deduplication, and management using SOQL queries, Excel, Workbench, and Dataloader.io, and Cloudingo•Participated in companywide project for Microsoft Dynamics 365 ERP Software Selection, System Design, and Implementation as a Subject Matter Expert for Order to Cash, CRM, and BI

Durham, Nc, Us

•Led a project to replace an IT help desk ticketing system through requirements gathering, software selection, configuration, training, and implementation•Coordinated updates and relaunch for a sales and order BI reporting portal for sales team users•Documented guidelines and standardized renewal process for corporate domains and SSL certificates

Durham, Nc, Us

•Participated in ERP and BI system implementation as subject matter expert for sales and service processes•Collected reporting needs, engaged with development teams, validated reports, and trained end users on key systems•Supported the sales process and ensured retailer requirements were met during sales order fulfillment

Raleigh, Nc, Us