Research and testing of defects, verification of fixes, software and update regression, research of customer escalations. Work has included customized automation on key areas. Automation code generation and composition and management of application smoke tests and regression test suites. High degree of individual accountability and self-management.Application development of system snapshot tool and call time tracking tool during unstructured time.

Providing expert how-to assistance on features of the software as well as troubleshooting errors and aborts of the software. Managing and balancing incoming calls and calls back to customers on issues which require more research. Support of installation and networking (Systems), Estimating, Estimating Explorer, Buyout, Digitizer, Cut and Fill, On Screen Takeoff Integrator, Accounts Receivable, Billing, Contracts, Purchasing, Inventory and Service Management.