Malla Majeed Email & Phone Number

New Delhi, Delhi, India

• Implementation of Avaya and Purestorage Infrastructure.
• Troubleshooting of Network, A/V, UC and, Storage infrastructure.
• Project Technical MOP's.
• SLA achievement and high level of customer satisfaction;
• Good communication around issues and opportunities – get things done, make things happen;
• Building service reports;

Gurugram, Haryana, India

 Plan and execute tasks and activities as per defined scope. Problem investigation, troubleshooting and root cause analysis.  Prepare process workflow, Compile documents & reports. Project control and monitoring. Stakeholder engagement. Quality Control – Check and verify the repair and refurbishment work is meeting the terms defined in scope..

Noida, Uttar Pradesh, India

TAT & SLA Compliance.Installation, configuration, troubleshooting and implementation of network and VC/AV devices.VC meeting hosting & real-time troubleshooting.Provide enterprise support for network and VC/AV systems.Updating network and VC/AV equipment to the latest firmware releases.Installation, configuration and troubleshooting of Audio-Video.

Ropar Punjab

• First Line Troubleshooting of Router, Switches, Lease Line, ISDN, RF, V-Set.
• Investigating faults in the network.
• Reporting network status to key stakeholders.
• Procuring network equipment and managing subcontractors involved with network installation.
• Monthly preventive maintenance of Network Hardware.
• Installation, configuration, and implementation of new network hardware.

Chandigarh, India

Finacle application training.Computer OS, application software and hardware insights.Network cabling, hardware, and basic troubleshooting insights.Closure & Customers sign off.