Melissa Allen Email & Phone Number

Be the trusted advisor for our customers and help to deliver long-term value with Salesforce. Discover, Define, Design, Deliver and Deploy for faster go-lives, faster outcomes, and faster innovationActively listen to understand a customer's business challenges and what they are trying to solve with the Salesforce platformIn-depth discovery and review of current ways of working, user base, and existing tools and processesRun workshops, gather requirements assist in prioritizing and defining minimum viable product High-level DesignDocumentationAgile ChampioningSalesforce ChampioningProcess Adoption ChampioningAdvise on best practices for training and change managementActively engage with stakeholders to showcase the value and benefits of Salesforce solutionsExplore and implement innovative solutions to enhance the effectiveness and efficiency of Salesforce implementations.Foster a culture of collaboration and alignment towards common business goals

Digital Strategy And Transformation Team

Salesforce Administrator Identify full business value, gather requirements, identify scope, develop/deliver solutions, & hand-off to business process owners during the project lifecycle.Oversee Salesforce lifecycle including planning, configuration, and development of custom objects, fields, and integrations with other business applications. Deliver analysis and identification of impact for expected changes and solutions to current state business processes, data structures, and systems. Organize and lead project status and working meetings, manage risks and issues, correct deviations from plans, and perform delivery planning for assigned projects.Contributions:•Designed, developed, and deployed 75 different flows YTD to automate different pieces of functionality within production version of new future state instance•Created and managed both the 1st and 2nd Future State Sandboxes to begin prework prior to final approvals and Corporate Sandbox creation. •Managed integration and movement of all prework Sandboxes to finalized corporate Sandbox for future state work Moved structure of existing flows, metadata, and builds creating XML Manifest packages with VS code and moving to target locations. Debugged, finalized movement, and led Configuration team members through final movements•Developed and finalized Solution Acceptance for multiple future state initiatives including National Account Management, PMRR real-time reporting, Primary Offer identification, Strategy Opportunity, Customized Commit Forecasting Process

Winter Park, Fl

As part of the technical division, engaged with stakeholders around process and product development, integration, and manual review and support. Delivered leadership in various project management roles, including planning, staffing, documenting, monitoring and controlling timelines. Collaborated with Onboarding, Tech Configuration, and Operations teams to monitor and improve platform quality.Contributions:• Anticipate and raise project, business, and technical issues to the appropriate resources, log issues, track progress and actively participated in resolutions.▪ Designed, built, and implemented a suite of products for a Fortune 500 client’s data analytics.▪ Proactively removed roadblocks and made sound tradeoffs to complete projects on time.▪ Effectively communicated with cross-functional leaders to provide project updates and share complex topics significantly impacting the business.▪ Mentored junior colleagues on the improvement technical skills and FPG approved methodology.

Winter Park, Fl

Monthly GL account reconciliations. Processed and reconciled a wide variety of accounting documents, such as, invoices, departmental billings, employee reimbursements, cash receipts, vendor statements, and journal vouchers. Reviewed and coded financial information. Prepared and processed documents to disburse funds, made deposits and prepared reports. Compiled and reviewed information for accuracy and maintained records.Key Contributions:▪ Continuously created, built, and managed VBA macro applications to automate and improve processes.▪ Global Auditing Lead to provide documentation and adjustments as necessary for closing specificglobal audits in order to comply with global financial regulations.

Orlando, Fl

Led a team of 120 associates to administer a $10 million operating budget in support of the University of Central Florida’s Student Transportation contract. Delivered strategic planning and directions to the operations in managing procurement, operational analysis and compliance, and price proposals. Held overall responsibility for scheduling, performance evaluation, and staffing responsibilities for the management staff of the facility.Key Contributions:▪ Led activities to launch this multi-million-dollar contract focused on safety to transport over 20,000passengers daily; managed complete project scope, including planning, staffing, and securing vehicles.▪ Spearheaded efforts to procure, permit, install, and maintain all diesel and propane tanks on property.▪ Successfully managed the project to convert a warehouse space to a full-service maintenance facilityfor buses and small vehicle repairs.▪ Cultivated strategic partnerships within the community and headed up business development efforts tosecure additional contracts that generated incremental revenue.

Orlando, Fl

Managed a team of 20 to oversee the day-to-day operations including contract compliance, safety, and financial administration. Liaised between operations and sales to ensure timely and transparent communications.Supported efforts to permit and insure vehicles in multiple municipalities and complete complex large-scale contract bids. Cultivated strong rapport with new and repeat clients in coordinating transportation for large events.Key Contributions:▪ Challenged with creating new charter division and working cross-functionally to integrate andupdate software applications for dispatch and billing use.▪ Designed SOP’s for accounting to enhance compliance with corporate requirements and facility needs.

Orlando, Fl

Managed a team of dispatchers and reservationists in charge of dispatching multiple modes of transportation across several divisions. •Oversee a team of 8 to 12 employees, manage their schedules and adjust as necessary. •Responsible for staff development, training, recruiting and downsizing. •Develop dispatch and reservation policies and procedures in compliance with corporate policies. •Communicate policy changes to staff as necessary. •Perform random audits to ensure that dispatchers and agents are in compliance with procedures. •Address all customer questions, concerns and complaints in an effective and efficient manner. •Identify recurring problems and implement proper solutions to prevent them from happening again. •Monitor weekly reports sent by corporate to ensure that customer needs are being met and that the location is in compliance with corporate standards. Adjust procedures as necessary or take disciplinary action towards employees if needed. •Monitor QA module to ensure that the location understands the customer complaints.

Orlando, Fl

•Designed and implemented strategic transportation plans for group movements in order to meet client needs. •Managed a direct operations staff for large programs, as well as the proposal and bidding process. •Developed and maintain client relationships with corporate and Destination Management Company meeting planners. •Organized and facilitated transportation for airport arrival and departures, general sessions, event nights and VIP functions, including a pharmaceutical event in Las Vegas that consisted of 10,000 attendees. •Designed and implemented cost effective transportation strategies for airport transfers, offsite event locations and continuous shuttle services. Resulted in an increase in revenue. •Established training programs to promote team building, boost company morale and reduce operating costs.

Full Stack Web Development, Computer Software Engineering

Bachelor’S Degree, Finance