Mallery Wilburn Email & Phone Number

Cameron, Mo, Us

Riverside, Missouri, United States

• Leads the oversight and management of key enterprise and cross functional programs while driving cost savings, revenue growth, client success, and innovation. • Works closely with all company departments and leadership to ensure on-time and successful implementation of company initiatives, meeting pre-established goals and driving long term results.• Effectively and consistently communicates program updates to all stakeholders ensuring all parties are appropriately informed and engaged. Including scope, timelines, milestones, accomplishments, and issues.• Assists with escalation of decisions so that projects move forward and avoid unnecessary delays.• Ensures productivity of all program meetings by establishing clear meeting agendas, goals, expectations, and publishing post-meeting notes with clear action items and deliverables.• Collaborates with Velociti’s Learning Management resources to facilitate development and execution of communication and training plans. Ensures all impacted parties are properly informed and trained on any changes driven by the program, verifying compliance and the realization of anticipated benefits.• Leads the onboarding and initiation of large customer engagements, projects, and/or deployments while organizing resources across teams to drive project clarity and successful delivery.

Riverside, Missouri, United States

Serves as the lead operational point of contact for all customer account matters, oversees the customer’s account management and negotiates new sales, ensures a timely and successful project management experience so that customer needs and objectives are met, clearly communicates the progress of monthly/quarterly initiatives to both internal and external stakeholders, develops new business with existing clients, forecasts and tracks key account metrics through reporting, assists with challenging customer requests, and collaborates with the sales team to identify and grow opportunities.

I manage the execution of deployments of telematics products in enterprise, middle, and small market companies. I develop and maintain schedules while managing/monitoring day to day responsibilities/activities of field technicians, report project statuses and updates to the Account Manager and Senior Project Management, plan, execute, and finalize schedules according to strict deadlines and within budget, interface with customer/clients on a regular basis, providing project status and problem resolution, provide technical guidance and direction for field technicians.-Maintain appropriate levels of communication with the customer to insure that the customer is well-informed before, during and after service engagements, insure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer, assist Account Team with billing for time & materials services and service agreements, accurate completion, timely submittal and archival of required service documentation. This includes Velogic data accuracy, Customer Acceptance Forms and weekly billing.

Schedule and Manage day to day responsibilities/activities of field technicians. Communicate daily to Customer Service Representatives, Project Managers & fellow account team members. Interface with customer/clients on a regular basis. Maintain appropriate levels of communication with the customer to insure that the customer is well-informed before, during and after service engagements. Insure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer. Accurate completion, timely submittal and archival of required service documentation. This includes Velogic data accuracy, Customer Acceptance Forms and weekly billing.

Fort Bragg, Nc

Oversaw a full spectrum of administrative operations, systems, and programs. Worked with senior management to insure security policies and procedures were being followed by employees; created databases which increased accountability and efficiency of personnel actions and customer service. Developed an orientation, training, and counseling/mentorship program within the department. Managed personnel placement and personnel records. Handled administrative workplace issues.♦ Successfully managed a security department solely for six months while all other department personnel were deployed. Maintained 100% accountability of a personnel data, security clearance information, and records of employees during that time.♦ Created new systems with Microsoft Office programs to increase accountability and efficiency of tracking personal records within the department.♦ Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Trained 5 non-administrative background employees on daily department operations and procedures within a limited time period.♦ Reviewed and gave guidance on policies and procedures within the organization to include: overall security, handling classified information, and obtaining/retaining security clearances.♦ Demonstrated success in training over 500 employees on security policies and procedures by having zero classified information leaks while being employed by the organization.

Master Of Arts (M.A.), Human Resources Management/Personnel Administration, General

Bachelor Of Science (Bs), Psychology

High School Diploma

Activities and Societies: Basketball, Softball, Track, FBLA, FCCLA, FFA, Student Council, Band, Choir, and Academic Bowl