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Haris Malik is a Customer Success Manager at Next Order. He possess expertise in microsoft office, microsoft excel, microsoft word, customer service, powerpoint and 7 more skills. Colleagues describe him as "Haris is a true champion at work who I miss a lot in my team. You got to be very lucky to have him in your team. He's someone who drives operational excellence with his constant feedback and valuable recommendations. Haris is a very quick learner who likes to be the subject matter expert of every function he performs. He's a true customer advocate who believes in creating lasting relations with the customers through effective problem solving. Haris is an amazing project manager who takes complete ownership and operate in a very organized fashion." and "I've worked with Haris over while working on different roles and relied on his help for customer escalations and resolutions. Haris is a huge team player and a talent that is hard to find in individuals. it is tough to find individuals like him who are fun to collaborate with and have a good banter on the side as well. Any company Haris will work at will be lucky to have him. He's professional, trustworthy, a problem solver and most of all a great human being."
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Customer Success ManagerNext OrderIslamabad, Pk -
Senior Customer Success ManagerMotive Nov 2022 - Jul 2023-Responsible for managing a portfolio of key clients, ensuring their satisfaction with company products and services-Developed and maintained strong relationships with clients, acting as their primary point of contact for any inquiries or issues-Collaborated with sales and marketing teams to develop and execute customer success strategies that increased customer retention and upsell opportunities-Conducted regular customer health checks and provided proactive solutions to improve their experience with the company-Analyzed customer data and feedback to identify trends and opportunities for process improvements-Managed a team of customer success associates, providing guidance and mentorship to help them achieve their goals -
Sr. Customer Success Associate Ii (Low Health)Motive Oct 2021 - Nov 2022-Was responsible for improving the BBB (Better Business Bureau) rating to A+-Subject Matter Expert for CPQ-Helped the coordinators in their day to day tasks -
Sr. Customer Success Associate (Low Health)Keeptruckin Jan 2021 - Dec 2021The Pod further divides into two Roles. 1st is low software usage. 2nd is low hardware usage.The content of this pod are, -Predicting of renewal/churn. -Scoring the accounts according to the usage (RED, Yellow, Green) -Depth of usage-Studing the account, not only the value we are providing to them, but also the value they are providing back to us.-Invoice history-Growth of the account-How often they call our support-Product Feedback-Upsell -
Sr. Customer Success Associate (Win-Back)Keeptruckin Mar 2020 - Jan 2021In this project, I was taking care of the customers which were churned due to Non-Payment.-Lead this pod of 6 CSAs-Recovered $500,000+ in ARR-Helped the customers in reactivating their subscriptions -Update their Billing Information.-Resolve any issues they are facing.-Take feedback which helps us in improving our process.For this project, I have helped our enablement team in creating SOPs and defined processes as well. -
Customer Success Associate (Renewals Specialist)Keeptruckin Jul 2019 - Mar 2020I was helping the customers to renew their contracts and also convincing them to sign up with KeepTruckin for longer period of time, also helping the customers to modify their subscription with KeepTruckin and resolving any issues they have at the time of renewal. -
Customer Success Associate (Resolutions)Keeptruckin Oct 2018 - Jun 2019I was responsible for enabling the customers to form a lasting relationship with Keetruckin who then became loyal to our brand and by doing this the customers spread the word within their own circles of influence, Which helped me in bring more business to KeepTruckin. -
Customer Success Associate (Risk Management)Keeptruckin Apr 2018 - Sep 2018Islamabad, Northern Punjab Rawalpindi, PakistanProactively reaching out to the customer who has a low gainsight health score.-Helping customers in activating the services.-Resolving Technical and Account related Issues.-Heping Keeptruckin in Improving the overall NPS. -
Data AnnotatorAppen Dec 2020 - Apr 2021 -
Sales TrainerTouchstone Communications Mar 2017 - Mar 2018Islamabad, Northern Punajb Rawalpindi, PakistanAs I was one on the Top performers in mortgages so I was given a team of 6 reps to train on mortgages, I was not only able to train them but also helped them in their day to tasks and helped them achieve their goals.After training my first team on mortgages I was given 2 more teams to train on mortgages.The results were promising and the management was really happy with the performance so I was promoted to a Mortgage Trainer.Companies I trainer for were-Quicken Loans.-Lending Tree.-Nation Star. -
Senior Sales Development SpecialistTouchstone Communications Jul 2013 - Mar 2018Evacuee Trust Complex, Sector F5 IslamabadIn this role I was calling customers and offering refinancing options.I use to generate leads for Quiken loans Mortgage. -
Team Lead (It)Touchstone Communications Feb 2017 - Apr 2017Evacuee Trust Complex Islamabad
Haris Malik Skills
Haris Malik Education Details
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Computer Software Engineering -
University College Of Advanced Technologies RawalpindiCertified Accounting Technicians -
Intermediate (Science) -
St. Mary'S Cambridge School RawalpindiScience
Frequently Asked Questions about Haris Malik
What company does Haris Malik work for?
Haris Malik works for Next Order
What is Haris Malik's role at the current company?
Haris Malik's current role is Customer Success Manager.
What is Haris Malik's email address?
Haris Malik's email address is ma****@****ail.com
What is Haris Malik's direct phone number?
Haris Malik's direct phone number is +9233153*****
What schools did Haris Malik attend?
Haris Malik attended Riphah International University, University College Of Advanced Technologies Rawalpindi, Degree College Rawalpindi, St. Mary's Cambridge School Rawalpindi.
What skills is Haris Malik known for?
Haris Malik has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, Research, Windows, Outlook, Photoshop, Teaching, Html.
Who are Haris Malik's colleagues?
Haris Malik's colleagues are Syed Ali Hadi Zaidi, Chakravarthy Shankar, Julia Källström, Mirza Zeeshan, Yousaf Durrani (Jd), Usama Ashraf Khan, Madhav Gor.
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Haris Malik
Seo & Digital Marketing Specialist | Empowering Brands With Winning Search StrategiesIslamabad -
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Haris Malik
Commercial Pilot In Training | Computer Science Graduate | Flight Simulator DeveloperRawalpindi
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