Haris Malik Email & Phone Number

Islamabad, Pk

-Responsible for managing a portfolio of key clients, ensuring their satisfaction with company products and services-Developed and maintained strong relationships with clients, acting as their primary point of contact for any inquiries or issues-Collaborated with sales and marketing teams to develop and execute customer success strategies that increased customer retention and upsell opportunities-Conducted regular customer health checks and provided proactive solutions to improve their experience with the company-Analyzed customer data and feedback to identify trends and opportunities for process improvements-Managed a team of customer success associates, providing guidance and mentorship to help them achieve their goals

-Was responsible for improving the BBB (Better Business Bureau) rating to A+-Subject Matter Expert for CPQ-Helped the coordinators in their day to day tasks

The Pod further divides into two Roles. 1st is low software usage. 2nd is low hardware usage.The content of this pod are, -Predicting of renewal/churn. -Scoring the accounts according to the usage (RED, Yellow, Green) -Depth of usage-Studing the account, not only the value we are providing to them, but also the value they are providing back to us.-Invoice history-Growth of the account-How often they call our support-Product Feedback-Upsell

In this project, I was taking care of the customers which were churned due to Non-Payment.-Lead this pod of 6 CSAs-Recovered $500,000+ in ARR-Helped the customers in reactivating their subscriptions -Update their Billing Information.-Resolve any issues they are facing.-Take feedback which helps us in improving our process.For this project, I have helped our enablement team in creating SOPs and defined processes as well.

I was helping the customers to renew their contracts and also convincing them to sign up with KeepTruckin for longer period of time, also helping the customers to modify their subscription with KeepTruckin and resolving any issues they have at the time of renewal.

I was responsible for enabling the customers to form a lasting relationship with Keetruckin who then became loyal to our brand and by doing this the customers spread the word within their own circles of influence, Which helped me in bring more business to KeepTruckin.

Islamabad, Northern Punjab Rawalpindi, Pakistan

Proactively reaching out to the customer who has a low gainsight health score.-Helping customers in activating the services.-Resolving Technical and Account related Issues.-Heping Keeptruckin in Improving the overall NPS.

Islamabad, Northern Punajb Rawalpindi, Pakistan

As I was one on the Top performers in mortgages so I was given a team of 6 reps to train on mortgages, I was not only able to train them but also helped them in their day to tasks and helped them achieve their goals.After training my first team on mortgages I was given 2 more teams to train on mortgages.The results were promising and the management was really happy with the performance so I was promoted to a Mortgage Trainer.Companies I trainer for were-Quicken Loans.-Lending Tree.-Nation Star.

Evacuee Trust Complex, Sector F5 Islamabad

In this role I was calling customers and offering refinancing options.I use to generate leads for Quiken loans Mortgage.

Evacuee Trust Complex Islamabad

Bachelor'S In Software Engineering Bs(S.E), Computer Software Engineering

Certified Accounting Technicians

Intermediate (Science)

Metriculation, Science