Mallika Gunturu Email and Phone Number
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Seasoned leader in IT and program management with more than 24 years of experience implementing strategic initiatives in the banking and telecom industries.Successful track record of leading large-scale, multi-year roadmaps of varying nature - AI innovation, product evolution, platform standardization, and security infrastructure modernization.Experienced in managing cross-functional teams across geographic locations and diverse technical backgrounds.Experienced with different project management methodologies.Adept at navigating complex program lifecycles—defining and executing roadmaps, building business case and investment proposals while aligning business and technology strategies.Experienced in execution of cyber security and operations initiatives. Implementation of Multi- Factor Authentication and Vulnerability Detection systems are a few noteable examples.Recognized for achievements in digital transformation, including the rapid deployment of Salesforce platforms and the migration of over 230 applications to virtualized environments, significantly enhancing operational efficiency.Winner of the 2023 Women in Technology Leadership Award. Recognised as a Fellow by the UK based "Association of Project Management".Certifications:Certified OKR Practitioner (C-OKRP)™ - Level 1Certified Scrum Product Owner® (CSPO®)Education:Post Graduate Diploma in Artificial Intelligence and Machine Learning - University of Texas, AustinMaster of Business Administration - Information TechnologyBachelor of Engineering - Electronics and Communications Engineering
Swift
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Program ManagerSwift Oct 2023 - PresentLa Hulpe, Wallonia, Be- Managed a pilot program with Swift's Innovation and Product teams and a consortium of financial institutions to address payment fraud challenges using AI-enhanced detection models and collaborative learning initiatives.- Defined and managed roadmaps for deploying a Federated Learning sandbox, and establishing a collaborative AWS-based data science environment integrated with Swift's API platform.- Oversaw the set-up of an on-prem AI platform for data science exploration and model training, implementing Data Loss Protection controls and leveraging C3.ai, NVIDIA, and KOVE technologies.- Managed set-up of AI Governance through establishing an AI Governance Council, and an AI use case inventory, while driving proof-of-value initiatives for M365 Co-pilot and AI-powered code assistant solutions.
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Program ManagerSwift Mar 2023 - PresentLa Hulpe, Wallonia, Be- Manage multi-year program with an annual budget of 10M USD to advance Swift's Payment Fraud detection solutions- Successfully piloted the AI-powered Anomaly Scoring service, introducing innovative risk scoring for payment transactions.- Drive effective collaboration across a 50+ cross-functional agile and non-agile teams covering product development, platform engineering, security, legal, AI Governance, Enterprise Architecture located across Belgium, the UK, and the USA to ensure successful progress of the program.- Collaborate with senior leadership and executives through steering committees to ensure alignment with organizational goals and facilitate key decision-making.
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Program ManagerSwift Nov 2019 - Dec 2022La Hulpe, Wallonia, Be- Directed the migration of 230+ applications, services, and Oracle databases from 3000+ physical HP-UX and Solaris servers to RHEL VM infrastructure, including critical systems supporting Swift's global financial network.- Delivered standardized application and database platform architectures, implementing CI/CD pipelines with Jenkins, Nexus, and Ansible, and adopting Infrastructure-as-Code models, reducing deployment times from days to hours.- Coordinated 62 cross-functional teams across 10 global organizations and collaborated with Architecture, Network, and Infrastructure teams to build data center segments and network infrastructure aligned with the blueprint.- Managed vendor deliveries (ENTRUST, Oracle, RedHat, PCCW, AT&T) and established parallel network connectivity between Swift Operating Centers, achieving annual cost savings of €5M through infrastructure standardization.
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Head Of Project Management - Security And OperationsSwift Aug 2017 - Nov 2019La Hulpe, Wallonia, Be- Recruited, hired, and led a team of nine project managers, cultivating a high-performance culture recognized by team members and business sponsors.- Directed the delivery of the $17M Security and Operations portfolio, effectively managing $2.5M in infrastructure investments to achieve strategic goals.- Implemented key cybersecurity initiatives, including Multi-Factor Authentication, a Vulnerability Detection and Management System, and a Bastion to secure and regulate network traffic, protecting Swift's mission-critical infrastructure
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Project ManagerSwift Oct 2016 - Jul 2017La Hulpe, Wallonia, Be- Led Swift's PKI Evolution roadmap to modernize Certificate Authority (CA) infrastructure critical for global financial institutions' secure transactions on the Swift network.- Coordinated the successful deployment of the new Multi-Vendor SIPN (MV-SIPN) CA, managing root key generation ceremonies across the USA, Netherlands, and Switzerland.- Facilitated workshops with industry PKI specialists and internal cybersecurity experts to define guidelines for implementing Swift's first Offline CA, achieving a key organizational milestone
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Technical Program ManagerBics Jul 2013 - Jul 2016Brussels, Brussels Region, Be- Directed Salesforce.com and Voice Value Added Services programs, leading a team of 6 developers for the Salesforce roadmap and 4 developers with 2 business analysts for the VAS roadmap. Collaborated with cross-functional teams, including Customer Service, Network Operations, Sales and Marketing, and Voice Product Management, to ensure seamless delivery.- Achieved Salesforce deployment for sales pipeline, lead management, and Market Intelligence within 4 months, providing training for 150 global sales and product management staff.- Delivered Service Cloud for the Network Operations Center in 9 months, replacing legacy systems and earning recognition as a Salesforce Customer Success Story at Dreamforce 2015.- Enhanced integration with business solution partners through the Voice Value Added Services program, driving revenue growth from €3M to €50Mannually. -
Delivery ManagerTata Consultancy Services Apr 2007 - Jun 2013Mumbai, Maharashtra, In- Built and managed a high-performing team of 5-8 members, both on-site and offshore, while establishing robust outsourcing protocols and procedures. - Directed delivery management for eight critical applications, ensuring seamless development, deployment, and alignment with business objectives.- Maintained a Customer Satisfaction Index above 90% for three consecutive years, demonstrating consistent commitment to service excellence. -
Off-Shore Delivery ManagerCitibank N.A.,Frankfurt Through Polaris Software Labs Limited, India Apr 2006 - Apr 2007Managed a 5-member offshore team responsible for the Citibank Warrants platform, overseeing resource allocation and conducting performance evaluations. Directed all Delivery Management activities, including effort estimation, solution design, architecture review, quality assurance, and User Acceptance Tests. Prioritized releases and tasks to ensure efficient project execution. Coordinated closely with the on-site team in Germany for requirement gathering and analysis.
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Off-Shore Project LeadCitibank N.A.,New York Through Polaris Software Labs Limited, India Aug 2005 - Mar 2006Managed a 7-member offshore team responsible for Citibank Cash Management applications, overseeing resource allocation and conducting performance evaluations. Directed all Delivery Management activities, including effort estimation, solution design, architecture review, quality assurance, and User Acceptance Tests, as well as prioritizing releases and tasks. Coordinated closely with the on-site team in New York for requirement gathering and analysis.
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Information Technology Team LeadCitibank N.A.,London Through Polaris Software Labs Limited, India Dec 2003 - Aug 2005
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System Analyst And Team LeadCitibank N.A.,New York Through Polaris Software Labs Limited, India Mar 2003 - Nov 2003Led the implementation of critical enhancements in the 'Money Market Allocator' application, a pivotal decision support system utilized by Citibank to optimize cash reserve holdings at the Federal Reserve
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Senior DeveloperCitibank N.A.,New York Through Citicorp Overseas Software Limited, India Mar 2002 - Mar 2003As the lead developer, I spearheaded the creation of the 'CLS Third Party Billing System' for Citibank NA to generate invoices for CLS services.As a pivotal member of the project team, I played a key role in designing and developing critical modules, particularly focusing on the entire back-end logic. Additionally, I designed and implemented the invoice printing module utilizing XML, XSL, FOP, and Java technologies.Furthermore, I ensured strict adherence to software standards in my capacity as the Change Control Authority, provided essential UAT support, and conducted comprehensive user training sessions.
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System AnalystCitibank N.A.,Toronto Through Citicorp Overseas Software Limited, India Jun 2000 - Mar 2002Developer on the team responsible to build and enhance ‘Funds Transfer – Pegasus’ application used by Citibank Canada to generate and process cross-border payments.
Mallika Gunturu Skills
Mallika Gunturu Education Details
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The University Of Texas At AustinArtificial Intelligence And Machine Learning -
Western Governors UniversityInformation Technology
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Osmania UniversityElectronics And Communications
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Osmania University
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St Francis Junior College
Frequently Asked Questions about Mallika Gunturu
What company does Mallika Gunturu work for?
Mallika Gunturu works for Swift
What is Mallika Gunturu's role at the current company?
Mallika Gunturu's current role is Program Manager @ SWIFT | Certified Scrum Product Owner®, Certified OKR Practitioner, FAPM.
What is Mallika Gunturu's email address?
Mallika Gunturu's email address is ma****@****ail.com
What schools did Mallika Gunturu attend?
Mallika Gunturu attended The University Of Texas At Austin, Western Governors University, Osmania University, Osmania University, St Francis Junior College.
What skills is Mallika Gunturu known for?
Mallika Gunturu has skills like Java Enterprise Edition, Software Project Management, Hibernate, Java, Sdlc, Spring, Agile Methodologies, Soa, Pl/sql, Integration, Requirements Analysis, Oracle.
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