Mallikarjun B Email & Phone Number

• Having 25+ years of Information Technology (IT) experience in Program Management, building IT (SAP, MongoDB, Neo4j, Oracle ERP, SalesForce & Java) capabilities for major Indian and MNC clients. Experience in Product/Program management. Global experience in planning of Analysis, Design, Testing, Implementation, and Post Production support phases.• Program Managed large cross-functional Master Data Management(MDM) in Data & Analytics Team, “Country Enablement” project for the services supply chain that led to compliance, the potential increase in company revenues for multiple countries (BRIC & other emerging countries)• Program Managed Operational Excellence Initiative by leading quality management initiatives thereby reducing 38% “service requests” and “service restoration” production incidents• Program managed implementation of tactical in “Salesforce” cloud that improved collaboration among TAC (Technical Assistance Centre) Engineers and partners• Functional lead for IT implementation of 40 Telecom products • Lead Audits for project contractual requirements via Audit preparation and quality checks• Prepared detailed Transition and Contingency planning for the release including Gantt• Collaborated simultaneously with 5 cross-functional teams to integrate their systems seamlessly for dependencies, resource, and downtime optimization• Managed business leads to promote operational excellence through defect metrics, post-mortem reviews, SOX governance, and best practices• Managed stakeholders and team members across 4 different global time zones• Coordinated with Legal, Infra, and Order management teams for Advance Pricing implementation during the 11i upgrade project• Conducted brainstorming sessions for identifying 20% of issues that cause 80% of the problems. Proactively resolved them before they are identified by QA/Business teams• Mentored teammates and new hires as Subject matter experts, design, implementation, coding standards, guidelines & best practices

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  Siddaganga Institute Of Technology(Sit), Tumkur, Bangalore University

  Distinction