Mallikarjun Nalling Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Monitoring of Real Time transactions/ payments and Analysing the data on day to day through Applicaions like Power BI, Kibbana, MS Excel, AppDynammics, AWS

Hyderabad Area, India

Identify, review, analyze and manage operational risks in business units. Implement strategies to prevent, eliminate and mitigate operational risks. Monitor and track operational risk issues on a regular basis. Provide a timely update of operational risk issues and decisions to managers. Ensure continuous improvement in operating procedures to avoid risks. Handle disputed (Chargeback/Retrieval Request) transactions. Handles the fraud complaints received from the Banks & Cyber crime departments.

Hyderabad Area, India

Managing and coordinating internal Teams of UPI & IMPS. Dispute management - between the Banks. Resolving queries escalated by member banks like Settlement, reconciliation, etc. Handle the escalations from senior management and social media complaints. And also training the Banks regarding the working of UPI products((Bhim, Phonepe, Tez, etc) and benefits.Team Management• Creating backups for all concerned processes within the team.• Preparing Daily/monthly MIS/reports to internal teams• Team-working and knowledge sharing• Hand holding and Training new joiners onboarding, and delegating them tasks for their efficient working

Hyderabad Area, India

In ICICI bank, there happen lakhs of transactions in a day, Out of which, using some applications, they generate exceptions (suspected transactions) we do call them alerts, using some rules. Analyzing those fraud alerts using some applications (Finacle, I-view, etc.) to make sure whether these are a genuine transaction or not and also have basic banking & fraud controls from ICICI Bank.